Job Title: Restaurant Delivery Dispute Manager Location: Gurgaon & Hyderabad Shift: 7:30 PM 4:30 AM IST (US Shift) Reports To: Controller FAO (US) & VP FAO (India) About the Organisation: InfoSync Services (part of CogentHub) is a leading provider of outsourced accounting, payroll, and financial services for multi-unit restaurants and franchises, enabling clients to cut costs and streamline operations globally. Role Overview: We are seeking an experienced Restaurant Delivery Dispute Manager to lead dispute resolution for third-party delivery platforms (Uber Eats, DoorDash, Grubhub, etc.). The role ensures lost revenue recovery, financial reconciliation, and smooth client operations through real-time monitoring, automation, and stakeholder management. Key Responsibilities: Manage and resolve delivery disputes across aggregator platforms, ensuring timely filings and maximum recovery. Monitor disputes through dashboards, track KPIs (dispute rate, win rate, recovery TAT). Lead a team of 1015, ensuring accurate dispute submissions and fraud detection. Handle financial reconciliation between POS data, aggregator payouts, and internal systems. Manage client onboarding/offboarding, mailbox management (TAT – 1 WD), invoicing, and stakeholder reporting. Prepare weekly review decks, support client connects, and deliver customized solutions. Requirements: Bachelor’s degree or equivalent with 10+ years’ experience in operations, finance, or restaurant/retail industry. Strong knowledge of aggregator platforms (Uber Eats, DoorDash, Grubhub) and POS systems. Proven experience in dispute management, financial reconciliation, SLAs & KPIs . Excellent communication, stakeholder management, and team leadership skills. Proficiency in MS Excel & PowerPoint.
Senior Delivery Dispute Analyst Location: Gurgaon/Naukri Night Shift (7:30 PM 4:30 AM IST) About Us InfoSync Services (part of CogentHub) partners with leading multi-unit restaurants, providing outsourced accounting, payroll, and financial reporting solutions. Role Overview We are hiring a Senior Delivery Dispute Analyst to lead dispute resolution for restaurant delivery platforms (Uber Eats, DoorDash, Grubhub, Swiggy, Zomato). The role focuses on protecting revenue, managing financial reconciliations, and ensuring timely dispute closures. Key Responsibilities Lead dispute management across aggregator platforms; ensure no dispute is unresolved Recover lost revenue via timely filing, strong evidence, and reconciliation Manage a team of 510 analysts; drive KPIs (dispute rate, win rate, TAT, accuracy) Handle client onboarding/offboarding, mailbox management, and regular connects Prepare invoices, stakeholder decks, and coordinate with finance teams Identify risks, fraud, and discrepancies in payouts vs POS systems Requirements 6+ years experience in Retail/Restaurant industry dispute resolution or reconciliation Strong knowledge of delivery aggregator platforms (Uber Eats, DoorDash, Swiggy, etc.) Excellent English communication, MS Excel & PowerPoint skills Team management and client-handling experience in a fast-paced environment Keywords: Senior Delivery Dispute Analyst, Delivery Dispute Manager, Restaurant Dispute Resolution, Uber Eats, DoorDash, Grubhub, Swiggy, Zomato, POS Reconciliation, Financial Reconciliation, Revenue Recovery, Fraud Detection, Team Management, Stakeholder Management, Excel, PowerPoint
Job Title: Restaurant Delivery Dispute Analyst (Junior) Location: Gurgaon & Hyderabad Shift: 7:30 PM 4:30 AM IST (US Shift) Reports To: Controller FAO (US) & Sr. Delivery Dispute Analyst (India) About InfoSync InfoSync Services (part of CogentHub) provides outsourced accounting, payroll, and financial reporting solutions to multi-unit restaurants and franchises, enabling cost savings and operational efficiency. Role Overview The Dispute Analyst (Junior) will be responsible for monitoring, tracking, and resolving order disputes with third-party delivery platforms (Swiggy, Zomato, etc.), ensuring revenue recovery and financial reconciliation. Key Responsibilities Track, submit, and resolve delivery disputes across aggregator platforms. Ensure timely filings and recovery within defined KPIs (TAT, accuracy, win rate). Perform financial reconciliation between POS sales and aggregator payouts. Provide evidence and documentation to support dispute cases. Manage shared mailbox and follow up on client issues. Support senior analysts in reporting and client communications. Requirements Bachelors degree or equivalent. 2+ years experience in retail/restaurant industry with aggregator platforms (Zomato, Swiggy, etc.) Strong analytical and reconciliation skills; proficient in Excel. Excellent communication (oral & written) and client support skills. Quick learner, detail-oriented, able to work in fast-paced environments.
Role Overview Looking for an experienced SQL Developer to design, develop, and optimize MS-SQL queries, procedures, and reports to improve business productivity. Key Responsibilities Develop & optimize stored procedures, functions, and queries (T-SQL) Analyze and improve query performance Create and customize reports (SSRS, SSAS) Troubleshoot business data requirements & exceptions Support data research, reporting, and reconciliation Requirements 5 - 10 years SQL development experience Strong expertise in T-SQL & MS SQL Server 1–3 years’ experience with SSRS/SSAS Knowledge of NoSQL/NewSQL is a plus Strong analytical & problem-solving skills Keywords: SQL Developer, T-SQL, Microsoft SQL Server, SSRS, SSAS, Stored Procedures, Query Optimization, Data Reporting, Database Developer, NoSQL, Performance Tuning
Job Title: SharePoint Administrator Department: Information Technology Location: Remote Reports To: Director of Enterprise Applications Job Type: Full-Time Overview We are seeking a skilled and motivated SharePoint Administrator to manage, configure, and maintain our SharePoint environment. The role requires a strong understanding of SharePoint architecture, problem-solving abilities, and excellent communication skills. You will collaborate with multiple departments to ensure SharePoint is optimized to meet business requirements. Key Responsibilities Administration & Configuration: Manage site collections, libraries, lists, workflows, and permissions. User Support: Provide end-user training, troubleshoot issues, and ensure smooth usage of SharePoint. Content Governance: Oversee content management and ensure compliance with company standards. Customization & Development: Build solutions using SharePoint Designer, PowerApps, Power Automate, etc. Security Management: Implement access controls, data protection measures, and compliance standards. Backup & Recovery: Ensure robust backup processes and data recovery plans. Performance Optimization: Monitor system performance and conduct routine maintenance. System Integration: Collaborate with IT teams to integrate SharePoint with Microsoft 365, Active Directory, and third-party applications. Upgrades & Migration: Execute patches, upgrades, and migrations with minimal business disruption. Documentation: Maintain technical documentation of configurations and processes. Project Management: Lead or support SharePoint-related projects and enhancements. Qualifications Education: Bachelors degree in Information Technology, Computer Science, or a related field. Experience: 3–5 years of experience as a SharePoint Administrator or similar role. Technical Skills: Proficiency with SharePoint 2013/2016/2019 or SharePoint Online. Hands-on experience with SharePoint Designer, PowerApps, Power Automate, InfoPath. Strong knowledge of Microsoft 365, Azure, Active Directory integration. Familiarity with SQL Server and database management. PowerShell scripting and automation expertise. Deep understanding of SharePoint architecture, administration, and security best practices. Soft Skills: Strong analytical and troubleshooting skills. Excellent communication (verbal and written). Highly organized with attention to detail. Ability to work independently and in cross-functional teams. Preferred Qualifications: Microsoft SharePoint certifications (Administrator/Associate). Experience with SharePoint migration tools. Knowledge of Microsoft collaboration tools (Teams, OneDrive).
Job Title: Data Integration Support Team Supervisor India We are looking for a proactive Support Team Supervisor to lead a team of specialists handling data integrations, system monitoring, and troubleshooting . This role requires hands-on technical expertise in Windows server environments, SQL, SFTP, and scripting , along with proven experience in managing and mentoring technical teams. The Supervisor will oversee data ingestion feeds, operational processes, issue resolution, and new tool setups , ensuring uptime, performance, and seamless operations. Key Responsibilities: Lead and mentor a team of data/system support specialists. Monitor, troubleshoot, and resolve issues in homegrown tools, servers, and data ingestion processes . Act as an escalation point for critical technical issues. Oversee setup of new data integrations and ensure proper documentation. Establish operational processes to ensure uptime and reliability. Required Skills & Experience: 5+ years in IT/data system support, with 2+ years in a supervisory role. Strong knowledge of Windows servers, scripting, SFTP, authentication methods . Working knowledge of SQL (Intermediate to Advanced). Excellent troubleshooting, problem-solving, and communication skills. Preferred: Hands-on with MS SQL Server, ETL, file transfer technologies, automation/orchestration tools . Experience driving operational efficiency and system reliability. Location: India - Remote
Job Title: Accounts Payable Data Entry Executive QSR FAO Location: Hyderabad, India (Night/Rotational Shifts – US Support) About the Role: We are hiring an Accounts Payable Data Entry Executive to manage high-volume vendor invoice processing and backend AP operations for a leading QSR FAO client. The role requires strong accuracy, compliance focus, and adherence to SLAs. Responsibilities: Enter vendor invoices, credit memos & expense reports in AP system with accuracy Validate invoice details (PO, vendor codes, tax, cost centers) Process payments (utility, lease, recurring invoices) within timelines Reconcile discrepancies & coordinate with vendors/stakeholders Support AP close activities, SLA & compliance requirements Requirements: B.Com/Commerce graduate (0-1 yrs AP experience in BPO/shared services preferred) Freshers with strong academics may also apply Strong attention to detail & high typing accuracy MS Excel skills (VLOOKUP, Pivot preferred) Flexible for rotational/night shifts Preferred: QSR/retail industry AP experience Knowledge of US GAAP/AP processes
Job Title: Integration Support Specialist Company: InfoSync Location: Remote Position: Full-Time About the Role: We are looking for an Integration Support Specialist to support and configure IT integrations, troubleshoot data issues, and ensure smooth system connectivity. The role requires strong problem-solving, SQL skills, and the ability to work in a collaborative, fast-paced environment. Key Responsibilities: Support, troubleshoot, and resolve client integration issues/tickets Configure and maintain integration solutions, including FTP/SFTP data exchange Perform data analysis and root cause investigation for missing/inaccurate data Monitor systems for data accuracy and timely data exchange Create SOPs and support on-call rotation Requirements: 2-5 years of experience in integration support or related IT role Strong problem-solving and analytical skills SQL scripting (intermediate level create/debug) Good communication skills (written & verbal) Exposure to APIs, data exchange, or system integration preferred