Dispute Delivery - Junior Analyst Infosync

2.0 - 6.0 years

2 - 4 Lacs

hyderabad, gurugram

Work from Office

Job Title: Restaurant Delivery Dispute Analyst (Junior) Location: Gurgaon & Hyderabad Shift: 7:30 PM 4:30 AM IST (US Shift) Reports To: Controller FAO (US) & Sr. Delivery Dispute Analyst (India) About InfoSync InfoSync Services (part of CogentHub) provides outsourced accounting, payroll, and financial reporting solutions to multi-unit restaurants and franchises, enabling cost savings and operational efficiency. Role Overview The Dispute Analyst (Junior) will be responsible for monitoring, tracking, and resolving order disputes with third-party delivery platforms (Swiggy, Zomato, etc.), ensuring revenue recovery and financial reconciliation. Key Responsibilities Track, submit, and resolve delivery disputes across aggregator platforms. Ensure timely filings and recovery within defined KPIs (TAT, accuracy, win rate). Perform financial reconciliation between POS sales and aggregator payouts. Provide evidence and documentation to support dispute cases. Manage shared mailbox and follow up on client issues. Support senior analysts in reporting and client communications. Requirements Bachelors degree or equivalent. 2+ years experience in retail/restaurant industry with aggregator platforms (Zomato, Swiggy, etc.) Strong analytical and reconciliation skills; proficient in Excel. Excellent communication (oral & written) and client support skills. Quick learner, detail-oriented, able to work in fast-paced environments.

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