Dispatch Operations Manager

Position Title: Dispatch Operations Manager

Department: Operations

Employment Type: Full-time

Location: Pune

 Purpose of the role:

The Dispatch Operations Manager will lead and optimize all dispatch and last-mile coordination functions. This role is responsible

for designing delivery workflows, managing courier partners, driving on-time delivery KPIs, and ensuring customer satisfaction

through efficient dispatch execution.

 Detailed Responsibility:

 Manage and optimize daily dispatch operations across all channels.

 Liaise with 3PL/courier partners and oversee SLA performance.

 Monitor delivery timelines, exceptions, NDR, and RTO rates.

 Develop dispatch SOPs and implement process improvements.

 Plan resource allocation, shift planning, and route optimization.

 Reduce costs through courier rate optimization and process efficiencies.

 Analyze data trends and generate performance dashboards.

 Handle escalations related to delivery and coordinate with customer support.

 Drive continuous improvement in delivery quality and turnaround times.

 Key Competencies:

 Strong vendor & courier partner management skills.

 Excellent analytical and data interpretation ability.

 Experience with NDR, RTO, and delivery SLA monitoring.

 Expertise in WMS, OMS, courier panels,

and logistics tools.

 Proven experience managing high-volume operations.

 Experience:

4–7 years of experience in dispatch/logistics/e-commerce last-mile operations.

 Educational Qualification:

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or Operations Management.

Diploma in Logistics/Warehouse Management can be considered with relevant experience.