Dispatch Operations Manager

As a Dispatch Operations Manager at our company, your role will involve leading and optimizing all dispatch and last-mile coordination functions. You will be responsible for designing delivery workflows, managing courier partners, driving on-time delivery KPIs, and ensuring customer satisfaction through efficient dispatch execution. **Key Responsibilities:** - Manage and optimize daily dispatch operations across all channels. - Liaise with 3PL/courier partners and oversee SLA performance. - Monitor delivery timelines, exceptions, NDR, and RTO rates. - Develop dispatch SOPs and implement process improvements. - Plan resource allocation, shift planning, and route optimization. - Reduce costs through courier rate optimization and process efficiencies. - Analyze data trends and generate performance dashboards. - Handle escalations related to delivery and coordinate with customer support. - Drive continuous improvement in delivery quality and turnaround times. **Qualifications Required:** - Strong vendor & courier partner management skills. - Excellent analytical and data interpretation ability. - Experience with NDR, RTO, and delivery SLA monitoring. - Expertise in WMS, OMS, courier panels, and logistics tools. - Proven experience managing high-volume operations. No additional details about the company were provided in the job description.,