Dispatch Executive

Key Responsibilities:1. Dispatch Operations:

• Plan and schedule dispatches as per order delivery timelines.
• Ensure proper documentation (e.g., invoices, gate passes, e-way bills) is in place for each dispatch.
• Coordinate with the warehouse and logistics team to ensure packaging, loading, and transportation are timely and accurate.
• Track dispatch status and ensure timely delivery of materials to customers.
• Monitor vehicle allocation, transport costs, and logistics performance.

2. Customer Relationship Management (CRM):

• Coordinate with the CRM team to understand customer requirements and dispatch priorities.
• Update customers on dispatch status, delays (if any), and delivery schedules.
• Handle customer complaints or escalations related to deliveries and resolve them proactively.
• Maintain accurate records of dispatched orders and delivery confirmations.
• Ensure customer satisfaction by maintaining timely communication and providing delivery support.

3. Documentation and Compliance:

• Maintain proper dispatch records, delivery challans, and transport logs.
• Ensure compliance with company policies and legal requirements (like GST, e-way bill, etc.).
• Audit dispatch documents periodically to ensure accuracy and traceability.

4. Coordination and Reporting:

• Liaise with the sales and production departments for order prioritization.
• Share daily/weekly dispatch MIS reports with relevant departments.
• Work with ERP/CRM software to track order dispatch status and inventory movement.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Schedule:

• Morning shift

Work Location: In person