Dispatch Executive

1. Order Management

• Receive customer orders (phone/WhatsApp/mail) and record details such as mix, quantity, site address, pouring time, and special instructions.
• Coordinate with sales and plant in-charge to schedule deliveries.
• Verify customer credit limit or approval before confirming the order.

2. Vehicle & Transit Mixer Scheduling

• Plan daily dispatch schedule by allocating transit mixers (TM) based on route, load capacity, and traffic conditions.
• Ensure timely departure of vehicles from the plant.
• Monitor vehicle movement using GPS/driver follow-up.

3. Coordination With Plant Operations

• Coordinate with batching plant operator to ensure correct mix design, proper loading sequence, and continuous supply as per site requirement.
• Inform plant team about urgent orders, delays, or changes in customer requirements.

4. Driver & Site Coordination

• Assign drivers to vehicles ensuring shift availability.
• Brief drivers on route, site conditions, and safety instructions.
• Maintain communication between drivers and site engineers for smooth unloading.

5. Delivery Tracking & Control

• Track each delivery from loading to unloading.
• Update delays due to traffic, site readiness, breakdowns, or other issues.
• Ensure turnaround time (TAT) is maintained for each TM.

6. Documentation & Record Keeping

• Prepare delivery challans, weighbridge slips, batch tickets, and gate passes.
• Maintain logbooks for dispatch timing, vehicle return time, and fuel consumption.
• Update daily dispatch register and MIS reports.

7. Customer Communication & Handling

• Inform customers about dispatch schedules, expected delivery time, and delays.
• Handle site issues such as quantity changes, waiting, cube sample requirements, etc.
• Maintain good relationships with contractors, site engineers, and clients.

8. Quality & Safety Compliance

• Ensure loaded concrete meets required mix and slump as per specification.
• Follow safety protocols while loading/unloading.
• Report any concerns related to quality or safety immediately.

9. Problem Solving & Issue Resolution

• Handle breakdowns, traffic issues, last-minute order changes, and site delays.
• Coordinate with maintenance team for timely repair of transit mixers.
• Manage urgent or priority orders efficiently.

10. Reporting & Coordination With Management

• Share daily dispatch summary (DTS) with the plant in-charge and management.
• Provide data for billing, reconciliation, and production planning.
• Support sales and accounts with dispatch-related information.

Job Types: Full-time, Fresher

Pay: ₹10,327.16 - ₹22,906.44 per month

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Work Location: In person