Disc Squad Senior Process Executive/SME

7 years

0 Lacs

Posted:3 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Contractual

Job Description

Disc Squad – Senior Process Executive / SME

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Role Overview


The Senior Process Executive / SME will be responsible for end-to-end management of disc-related operations, including issue resolution, stakeholder coordination, ticket tracking, and process optimization. This role acts as a global point of contact for disc-related concerns and ensures timely resolution of high-priority issues.


Key Responsibilities


  • Process disc requests and returns raised by drivers through the Disc Squad system
  • Proactively call drivers to troubleshoot and resolve disc-related issues in real time
  • Conduct daily follow-ups with drivers for pending disc returns and acknowledgements
  • Investigate disc-related issues using internal tools and dashboards
  • Respond to queries from regional teams via chat platforms and email
  • Perform daily follow-ups on pending tickets with logistics teams and update worklogs
  • Ensure quick ticket closure through continuous coordination with logistics, drivers, and operations leads
  • Track all assigned tickets and act as a single point of contact globally, keeping drivers, ops leads, and program managers informed on progress
  • Organize and participate in stakeholder calls to resolve complex issues as required
  • Document issues accurately using the risk priority framework and drive expedited resolution for P0/P1 issues
  • Collaborate with cross-functional and cross-geographical teams to ensure seamless operations
  • Attend daily calls with partners and work towards closure of outstanding issues
  • Identify process gaps and propose optimization and automation solutions


Required Skills & Competencies


  • Strong attention to detail with excellent documentation skills
  • Effective time management and organizational abilities
  • Excellent verbal and written communication skills in English
  • Ability to adapt quickly to process or organizational changes
  • Self-driven, proactive, and deadline-oriented mindset
  • Willingness to learn and implement new processes or tools
  • Strong commitment to organizational and client confidentiality


Application Details


updated CV

WhatsApp: 9880225770


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