Disc Squad Senior Process Executive/SME

Disc Squad – Senior Process Executive / SME

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The Senior Process Executive / SME will be responsible for end-to-end management of disc-related operations, including issue resolution, stakeholder coordination, ticket tracking, and process optimization. This role acts as a global point of contact for disc-related concerns and ensures timely resolution of high-priority issues.

• Process disc requests and returns raised by drivers through the Disc Squad system
• Proactively call drivers to troubleshoot and resolve disc-related issues in real time
• Conduct daily follow-ups with drivers for pending disc returns and acknowledgements
• Investigate disc-related issues using internal tools and dashboards
• Respond to queries from regional teams via chat platforms and email
• Perform daily follow-ups on pending tickets with logistics teams and update worklogs
• Ensure quick ticket closure through continuous coordination with logistics, drivers, and operations leads
• Track all assigned tickets and act as a single point of contact globally, keeping drivers, ops leads, and program managers informed on progress
• Organize and participate in stakeholder calls to resolve complex issues as required
• Document issues accurately using the risk priority framework and drive expedited resolution for P0/P1 issues
• Collaborate with cross-functional and cross-geographical teams to ensure seamless operations
• Attend daily calls with partners and work towards closure of outstanding issues
• Identify process gaps and propose optimization and automation solutions

• Strong attention to detail with excellent documentation skills
• Effective time management and organizational abilities
• Excellent verbal and written communication skills in English
• Ability to adapt quickly to process or organizational changes
• Self-driven, proactive, and deadline-oriented mindset
• Willingness to learn and implement new processes or tools
• Strong commitment to organizational and client confidentiality

updated CV

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