Director, Process Management

Role Summary

The Global Process Owner (GPO) for Master Data Domain is accountable for end-to-end design, governance and continuous improvement of a core business process & data across all regions and key enterprise systems publishing or consuming Customer data. The GPO defines global standards, data quality and compliance rules, drives harmonization and standardization across regions , functions and business units, ensuring alignment with Alcon s strategic objectives and operational excellence. While focusing on Customer Master Data domain the GPO will be closely liaising with Product, Material, Vendor Process Owners.

Key Responsibilities:

Global Process Ownership & Governance

• Own and maintain global process standards, documentation, and lifecycle governance, ensuring alignment with corporate objectives , regulatory requirements and internal controls

• Define, monitor and enforce global policies, KPIs, and performance targets.

• Lead initiatives to improve data accuracy, completeness, and consistency.

• Ensure alignment with regional and local process owners (RPOs/LPOs)
  and other business initiatives.

• Govern global documentation and training materials.

• Lead change management efforts to support process adoption and maturity

• Chair the regular GPO governance forum, driving cross-functional alignment and decision-making.

Continuous Improvement & Innovation

• Solicit, evaluate and prioritize enhancement requests from Regional and Local Process Owners (RPOs & LPOs) based on ROI, global impact, and strategic fit.

• Approve major system and process changes; escalate where necessary.

• Act as business approver for system/process enhancements and knowledge documentation

• Track ROI on process improvements and validate benefit realization
  (e.g., reduced cycle times, higher data accuracy).

• Lead or sponsor continuous improvement and transformation initiatives
  (e.g., FIT, Kaizen/Lean, Greenbelt projects) to remove bottlenecks, consolidate tools or increase automation

• Implement and optimize MDM tools and platforms

Stakeholder & Community Management

• Act as the single point of contact for CMD process matters; engage with regional teams, business units, and senior leadership.

• Build, lead, and engage a global network of RPOs and LPOs, facilitating regular knowledge sharing sessions.

• Chair regular forums with LPOs and RPOs to align on global requirements
  and share best practices.

• Promote global adoption of standardized processes and tools.

Cross-Functional Collaboration

• Collaborate with IT, Digital Health, Business Stakeholders, Finance, Legal, Compliance, and other functional teams to ensure process integration and alignment, and to ensure new systems / modules comply with global process design.

• Serve as escalation point for unresolved issues from RPOs/LPOs.

• Align with Process Expert Leads and other GPOs on cross-functional impacts.

Key Measures of Success

• Adoption and adherence to global process standards and KPIs.

• Material improvement in data accuracy, completeness, and consistency

• Reduction in process deviations and local customizations.

• Timely and effective resolution of enhancement requests.

• Engagement and effectiveness of the RPO/LPO community.

• Effectiveness of Customer Master Governance at enterprise level

• Delivery of measurable improvements through transformation initiatives

Key Requirements/Minimum Qualifications:

Education & Experience

• Bachelor s or Master s degree in Business, Operations, or related field.

• 8+ years of experience in process and data ownership, operations, or transformation roles.

• Proven experience in leading cross-functional and cross-regional initiatives.

• Med-Tech or other Life Science industry experience a plus

• Experience in setting-up Master Data Centre of Excellence a plus

Skills & Competencies

• Deep understanding of end-to-end business processes.

• Deep understanding of Master Data and MDM principles

• Strong leadership and stakeholder management skills

• Excellent analytical, data driven decision-making, and prioritization abilities.

• Change management and continuous improvement mindset.

• Ability to balance global standardization with local flexibility

• Strong process design and project management skills.

• Experience with CRM/ERP/MDM systems (e.g., SFDC, SAP, Oracle,Reltio, Informatica).

• Fluent in English (written and spoken); additional regional languages are
  a plus.

Time Commitment

Full-time with up to 5 days work from office

International travels applies (approx. 15-20% + ad hoc if required)

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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