Director Operation/ P&C Insurance/ International BPO

Dear Aspirant,

[Resource pro]

ReSource Pro Operational Solutions Private Limited, Bangalore

About ReSource Pro:

• ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.
• Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.
• Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
• Over 4,700+ ReSource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
• We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Operational Solutions Private Limited, Bangalore About ReSource Pro:

About Us:

• Resource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.
• Headquartered in New York, Resource Pros global service centers address client operational needs around the clock.
• Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.
• Over 4,700+ Resource Pro employees provide dedicated support to more than 370+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.
• We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

Role & responsibilities

Lead India's Real-time Service Delivery, Drive Business Growth, and Manage Financial Results

• Lead direct reports to create an environment for high productivity and employee engagement in India's-time shift. Coach direct reports and team leaders. Build effective talent development practices to develop leaders within and integrate externally hired leaders.

• Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises. Trouble-shoot service and client management issues with the team and drive high client satisfaction. Uphold information security requirements.

• Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets.

• Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement.

Lead Strategic Initiatives & Projects and Drive Innovation

• Define projects and initiatives for India's real-time shift to revise and adopt ReSource Pro best practices; oversee project execution to achieve desired business results

Build infrastructure, policies and procedures, processes, and tools to support the India real-time shift growth, implement the Total Quality System and Account Management Process, and oversee projects and activities that build and support the culture of One ReSource Pro that ultimately drives business results.

Preferred candidate profile

• Minimum Bachelor Degree
• 20+ years of leadership experience in international Insurance operations
• Work experience in insurance outsourcing is highly preferred
• Global work experience is preferred

Perks and benefits

Best In the Market with variables.

Our Values:

• Passion For Excellence

  We aspire to the highest standards in all that we do.

• Service Centric

  We are motivated by a deep service, building trust through quality, reliability and attentiveness.

• Teamwork

  We are here to support each others success.

• Best Self

  We challenge ourselves to learn, grow and be the best version of ourselves.

• Commitment to community

  We are actively engaged in our communities and committed to giving back.