What is the job
As Director of Fice and Business Support, you will be a key member of the executive leadership team, responsible for driving ficial performance, ensuring compliance, and supporting strategic decision-making. You ll oversee all fice-related functions while providing critical business insights to enhance revenue and profitability across our diverse operations including F&B outlets (All Day Dining, Lobby Lounge, Bar), Room Service, Meetings & Events (under 500 covers), Spa, Health Club, and Pool.
This is an opportunity to lead ficial stewardship at a hotel that blends premium hospitality with operational excellence.
At voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
People
- Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals -recognise good performance
- Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently
- Recommend or initiate any HR elated actions where needed
- Direct the team on how decision-making impacts profits
- Drive a great working environment for teams to thrive connect departments to create sense of one team
Responsible Business
- Implement and maintain acceptable accounting practices as required by company policy and procedures
- Ensure ficial control procedures and systems are ethical and legal
- Participate in local recognised professional and industry organisations
- Manage hotel contracts (example: vendor leases and/or service contracts)
- Other ad-hoc duties unexpected moments when we have to pull together to get a task done
Ficial
- Use ficial analysis, data trends and market information to anticipate needs, identify operating/ficial issues, and recommend actions to maximise ficial return
- Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads
- Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts
- Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings
- Manage accounts payable to balance cash flow and reputation with suppliers
- Analyse ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved
- Maximise cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances
Guest Experience
- Help guests - you ll be happy to help if someone needs assistance with a request or complaint
- Ensure accounting practices, support the guest experience through payment options (e.g. credit card systems, room charges), inventory controls and ficial dispute resolution
Accountabilities
This is the top Accounting job in a large, luxury, or resort hotel. Typically supervises clerical accounting employees in a full range of functions such as Accounts Payable, Accounts Receivable, Credit/Collections, Purchasing, Audit, Payroll, and/or Accounting Operations.
What we need from you
- Bachelor s degree / higher education qualification / equivalent in Accounting and Fice
- 4-8 years experience in hotel accounting or audit with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work-related experience
- Knowledge of accounting management duties e.g. negotiating hotel space and tet leases; processing payroll; performing asset management duties; providing business projections, displacement analysis, preparing government reports, filing tax returns etc
- Professional accounting or fice designation or certification preferred.
- Must speak local language(s). Other languages preferred
