Director (Key Accounts) - Payroll

Job Description

Job Title: Director (Key Accounts) – Payroll Location: Gurgaon Experience Required: 14+ Years Industry: HR Technology / Payroll Services Key Responsibilities: Own and nurture long-term relationships with key payroll customers. Act as the primary point of contact for strategic accounts, ensuring client satisfaction and retention. Act as a trusted advisor to clients by understanding their business needs and delivering tailored payroll solutions. Provide insights and best practices to help clients improve their payroll operations. Identify and execute opportunities to upsell or cross-sell additional services and modules (e.g., compliance, HR tech integrations, analytics, etc.). Collaborate with internal product and sales teams to deliver customized offerings. Own customer CSAT metrics, continuously track feedback, and work on improvement plans. Ensure timely resolution of issues and proactive engagement to avoid escalations. Collaborate with internal delivery teams to ensure high-quality payroll service delivery. Monitor service levels, reporting, compliance, and client-specific SLA adherence. Drive account growth and ensure contract renewals. Build executive-level relationships within client organizations to ensure continued partnership. Qualifications & Skills: 14+ years of experience in payroll sales, account management, or payroll service delivery for enterprise clients. Strong understanding of end-to-end payroll processes, compliance, and statutory frameworks. Proven track record in upselling/cross-selling within existing accounts. Exceptional interpersonal and communication skills with a client-centric approach. Strategic thinker with a consultative selling style. Experience in working with HR Tech or Payroll services is mandatory. Show more Show less