Director, Facilities Management

The Responsibilities

• Lead daily operations across multiple sites - office space, critical infrastructure
• (UPS, HVAC, STP, DG sets), and workplace services.
• Implement and monitor SLAs & KPIs for housekeeping, engineering, pantry, PR/ PO processes, mail management, disposal of scrap (Assets & Non Assts), MIS etc.
• Ensure uptime of all critical assets and manage preventive/reactive maintenance through CAFM/BMS tools. (As applicable)
• Drive workplace health, safety, risk mitigation & emergency preparedness plans.
• Oversee and ensure delivery and performance of housekeeping, Janitorial, Pest Control, Landscaping, Cafeteria etc.
• Act as primary POC for business units; ensure service delivery aligned with business continuity and employee experience.
• Lead and mentor facility managers, engineers, and support staff across locations.
• Manage change communication and feedback closure mechanisms.
• Prepare and track Monthly operating & capital expenditure budgets.
• Optimize costs through negotiation, consumption analytics & process improvements.
• Govern vendor performance, contracts, audits, compliance, and statutory documentation.
• Support fit-outs, refurbishments, relocations ensuring quality, timelines & approvals.
• Coordinate space planning, seating allocation, and occupancy analytics.
• Adhere to local statutory norms (fire NOC, pollution control, lift, electrical, etc.).
• Drive energy efficiency, waste management & ESG initiatives.
• Conduct periodic audits and implement continuous improvement programs.

The Qualifications

• Bachelor s degree in Engineering / Facilities / Business Admin
• Minimum 15 years of experience in Facility Management (at least 3+ years managing multi-site operations).
• Strong knowledge of MEP systems, workplace safety, vendor governance, and project management.
• Experience handling large workforce (direct/indirect) and high-footfall facilities.
• Excellent stakeholder management, communication, and crisis-response skills.
• Tech-enabled mindset (CAFM, IWMS, BMS, dashboards, analytics).
• Clarity in communication
• Ownership mindset & business acumen
• Ability to operate in fast-paced & dynamic environment
• Strategic thinker with hands-on execution ability
• Customer-centric and strong relationship builder
• Decision making under pressure
• Ethics & compliance focus.
• Effective Time & Priority Management - Managers multiple sites, projects and stakeholders with clear planning, communication. Delegation and closure