You will be responsible for:
Core Responsibilities
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Partners across the organization to identify opportunities for simplification, automation, and transformation
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Analyzes and stay appraise of trends in the external environment to develop hypothesis, generate ideas, provide inspiration and new thinking into the organization
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Establishes strategy and plans to drive ideas through experimentation to delivery, collaborating with appropriate stakeholders
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Establishes measures milestones, outcomes and feedback mechanisms to ensure the delivery of results and continuous improvement
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Executes the delivery of transformation and digital solutions that improve processes in support of the Q&C strategic imperatives
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Fosters a digital and innovative mindset, promotes and educates an understanding on how the improvements drive business value to the organization
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Partners across the organization to drive change and champion the deployment of new solutions, instill digital fluency, and help drive a culture of innovation and continuous improvement
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Applies comprehensive knowledge of risk management and quality and compliance principles in support of the deployment of transformation
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Drive problem-solving in areas requiring cross functional collaboration
Stakeholder Management
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Proactively communicates and collaborates with stakeholders on opportunities and initiatives managing requirements, expectations or challenges to ensure value is delivered and recognized
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Recognizes and responds to stakeholders needs ensuring commitments are delivered upon
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Provides partnership, insights and direction to cross functional teams
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Builds and maintains trusting collaborative relationships and partnerships to ensure business objectives are met
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Gains support of ideas by promoting and communicating the link between ideas and key business needs and results
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Partners with stakeholders to assess and implement compliant solutions to meet their business need
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Participates and influences decision making in Steering Committees, Advisory Boards, Change Advisory Boards, Communities of Practice, and other relevant forums
People Management
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Identifies critical skills and capabilities required to ensure the development of a highly skilled, high performing team
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Works with leadership to nurture future leaders and create opportunities to grow
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Mentors talent and helps them grow in their careers
Other Duties:
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Develop and maintain an effective working partnership with senior management
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Collaborate with other leaders and staff within Quality Operations group to ensure each function is executed in an efficient manner
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Ensure timely reports of status, metrics and time sheets as required by the Quality Operations organization
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Ensure timely completion of assigned training and expense reports
Qualifications / Requirements:
Education: BS or Equivalent Experience
Required Years of Related Experience: 10-12 years
Leadership Competencies
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Advanced leadership and relationship management skills
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Strong cross-boundary collaboration, interdependent partnering, and influence skills
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Able to inspire trust and quickly build credibility
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Excellent listening skills and incorporates diverse points of view
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Superior level of innovative thinking and trendspotting
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Demonstrated leadership capabilities fostering diversity and inclusion
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Experience managing and leading global technology programs along with FTEs/consultant teams across multiple geographies
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Ability to facilitate and communicate key messages and presentations to various cross-functional groups to gain support
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Influence upwards and peers to drive transformation and ensure compliance and regulatory requirements are met
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Make the complex clear and easily understood by others
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Must have the ability to make decisions by seeking out and maintaining trust and collaborative relationships to meet business needs and demands
Professional Competencies
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Advanced problem-solving skills to assist in maintaining project progress and on design issues
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Excellent intellect, strategic and big picture thinking ability, complemented by operational and business planning orientation
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Outstanding executive presence, communication and facilitation skills
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Advanced ability to team with others and drive towards a common goal
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Sets clear performance standards and drives to results
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Works effectively in a virtual team environment
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Experience in positions of increasing responsibility supporting large, multi-site, global organizations, with broadly based quality management experience
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Strong analytical and strategic skills with a bifocal approach - ability to zoom-in/zoom-out for strategic and tactical, high-level, and detailed
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Demonstrated Project and Program management experience
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Experience in leading organizations through cost optimization activities and providing guidance on opportunities
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Experience with managing a financial plan, budget and quality plan
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Must have the ability to perform work with a high degree of independence in terms of self-management of a large variety of tasks and initiatives regarding quality and validation
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Solutions oriented, striving for new ways to accomplish goals and pragmatic advising ensuring compliance in a cost-effective and risk-based manner
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Must have the ability to work effectively in a highly matrixed team environment
