Director-Delivery

P2 C1 TSTS Act as a Business Analyst/Subject Matter Expert on pricing, billing, and fee management programs within Merchant Services. Gather and document business requirements around product pricing, relationship pricing, billing structures, fee waivers, discounts, and revenue recognition. Create BRDs, functional specifications, pricing models, and user stories aligned with Agile delivery practices. Manage product backlogs and support sprint planning and delivery in collaboration with technology teams using JIRA and Confluence. Collaborate with product owners, finance, risk, and operations teams to define flexible and scalable pricing/billing models. Support pricing platform projects including integration with CRM, ERP, and downstream billing systems. Track industry trends in billing models (tiered, subscription, usage-based), dynamic pricing, and fee optimization strategies. Contribute to internal accelerators, templates, whitepapers, and represent the organization in client and industry forums. Assist with client presentations, proposals, and RFP responses tied to pricing transformation initiatives. Banking Domain Experience Is Required, Preferably In Lead-to-deal Area. Strong expertise in Merchant Services, with deep understanding of pricing and billing transformations. Hands-on experience working with at least one major pricing/billing solution such as SunTec Xelerate, Zafin, Brilliance Financials, or CSG. Proven ability to produce clear documentation, user stories, and models that support complex pricing workflows. Experience working in Agile environments using tools like JIRA and Confluence. Knowledge of billing integration with CRM/ERP systems. Strong analytical, problem solving, and client communication skills. Qualifications Bachelor s degree in Business, Finance, Computer Science, or related field. 510 years of experience in banking or financial services consulting, preferably with a focus on pricing and billing systems. Prior experience supporting large transformation programs in Merchant Services Show more Show less