Director, Data Product Management

The Open Finance Data Access team is looking for a Director, Connectivity Quality & Optimization to drive our customer experience strategy forward by enabling us to provide best in class financial data connectivity to our customers. The ideal candidate is passionate about open banking, highly motivated, a strategic thinker, and has a strong understanding of measuring, monitoring, and optimizing connectivity to data sources. This leader will play a critical role in ensuring the quality and reliability of our data connectivity, enhancing customer trust and satisfaction.

Role

In this analytical and executional role, you will:

• Lead a team focused on optimizing financial data connectivity, quality and the resulting customer experience.
• Develop, implement and manage observability frameworks to measure and monitor the health of data connections and app registration flows.
• Drive initiatives to improve FI coverage data accuracy and batch aggregation performance.
• Oversee tactical efforts such as connectivity migration, testing, and quality validation for FI integrations.
• Maintain and evolve the mapping of data provider integrations to our platform, including data fields, token lifespans, and other key attributes.
• Collaborate with engineering and product teams to resolve connectivity issues and enhance platform resilience.
• Champion a customer-first mindset in all aspects of connectivity optimization.

All About You

The ideal candidate for this position should:

• Be deeply passionate about open banking and the future of financial data access.
• Possess strong analytical and problem-solving skills with a strategic mindset.
• Demonstrate expertise in API connectivity, data aggregation, and observability practices.
• Be an effective communicator, capable of translating technical issues into business impact and vice versa.
• Experience with financial data providers and aggregation platforms.
• Familiarity with OAuth flows and legacy authentication mechanisms.
• Knowledge of data quality frameworks and monitoring tools.
• Ability to navigate complex technical ecosystems and drive cross-functional alignment.
• Lead with empathy, clarity, and a focus on team development and collaboration.