Director, Customer Outcomes Go To Market

growth mode

Customer Excellence Group (CEG)

AI and Business transformation

What you get to do in this role:

• Own the INDIA sales strategy for Services

  (Professional services and Customer Success)

  , aligning with all Field Sales, Partners, and Marketing to deliver a seamless land and expand motion
• Develop and close

  business and technology lead

  transformational, end to end services deals

  that elevate the customer relationship and accelerate business value realization
• Coach and mentor your team to

  identify, shape, scoping and close complex service engagements

  , building long-term capability across the region
• Own and

  deliver against a defined Services booking, revenue and margin target across INDIA

• Drive consistent forecasting, pipeline growth, and operational discipline to support predictable bookings, margin and revenue and well as qualify opportunities and scoping.
• Recruit, develop, and lead a

  high-performing GTM

  team with a focus on coaching, development, and quota & participation performance
• Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies
• Build deep, trusted relationships with customer C suite and internal stakeholders across functions
• Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales

What Success Looks Like

• Exceeded Services-led bookings, revenue and margin targets across INDIA
• Closed high-value transformational deals that materially impact customer strategy and platform adoption
• Develop a high-performing Services Sales team with repeatable plays for value-based selling
• Aligned regional efforts to

  CEG s broader KPIs

  , influencing outcomes well beyond services sales, such as NPS, Attrition and Net New Licenses Sales
• Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success

To be successful in this role you have:

• 15+ years of enterprise software/services sales leadership in SaaS, consulting, or digital transformation
• Demonstrable experience selling or consulting with ServiceNow products

• Proven experience selling in India

  , with a good understanding of local buying processes, regulations, culture, and how decisions are made. Having strong connections with large Indian companies is a plus.
• Proven ability to influence outcomes across customer success, consulting, and sales functions
• Deep experience selling into CxO stakeholders with strong business case and value articulation
• A leadership style built around

  coaching, mentoring, and team development

• Create territory-specific go-to-market plans addressing varying levels of technology readiness, language, buying behaviour, and cultural expectations across markets like Asia, India, and ANZ
• Strong understanding of ServiceNow solutions (ITSM, ITOM, HRSD, CSM, etc.) and services GTM motion
• Exceptional collaboration skills cross-functional by nature, driven by partnership and impact
• Strong business acumen with forecasting, territory planning, and strategic thinking skills
• Fluent in English

Why You ll Love This

• Be at the forefront of one of

  ServiceNow s fastest-growing markets in APAC India

• Play a key role in delivering on ServiceNow s

  Customer Excellence Group (CEG)

  strategy
• Lead the Services motion that directly enables customer value and company growth
• Be part of the incredible CEG India leadership team
• Competitive compensation package including bonus, stock, and benefits
• Join a fast-moving, inclusive, and high-performance culture focused on customer success
• A rare opportunity to build transformational customer journeys that shape the future of work