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Director, Customer Engagement - Integrated Customer Experience

Director, Customer Engagement - Integrated Customer Experience

Adobe

17 - 21 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer engagement marketing sales product management data analytics communication skills team leadership customer research segmentation process design technology implementation talent acquisition performance management crm software problemsolving decisionmaking feedback coaching global collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

As the Director of Customer Engagement at Adobe, you will play a crucial role in overseeing and enhancing customer engagement initiatives. Your responsibilities will involve developing and executing customer engagement programs that align with Adobe's goals and values. Working closely with various teams including marketing, sales, product, and service, you will deliver personalized content, offers, and feedback to customers across multiple channels and platforms. - Develop and implement customer engagement programs - Design campaigns and events to engage customers - Supervise the effectiveness of initiatives using data and analytics - Collaborate with internal and external partners to ensure quality service - Participate in product management and engineering meetings - Ensure customer care has a voice in the product roadmap and strategy You will lead the CRM system, analyze customer feedback metrics, conduct customer research and segmentation, and work on designing, developing, and implementing processes, systems, and technology to support and enhance the customer engagement function. Team leadership and development will also be a key aspect of your role. - Lead the CRM system - Analyze customer feedback metrics - Conduct customer research and segmentation - Design, develop, and implement processes and technology - Develop strong collaborative relationships with various teams - Set performance goals and coach team members Handling customer issues, identifying and prioritizing product top issue drivers, and supporting advanced customer experience initiatives will be part of your responsibilities. You will also focus on technical support integration, business improvement projects, and developing strong collaborative relationships to enhance the support function. To qualify for this role, you should have a minimum of 17+ years of experience in customer-facing roles, along with a bachelor's degree or equivalent experience in marketing, business, communication, or a related field. You should have proficiency in CRM software, excellent communication and presentation skills, strong problem-solving and decision-making skills, and the ability to connect with customers and communicate ideas clearly and concisely. Join Adobe in changing the world through digital experiences and be a part of a team that is passionate about empowering people to create exceptional digital experiences. Embrace an exceptional work environment and unique opportunities for career growth at Adobe.,

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Director, Customer Engagement - Integrated Customer Experience