Director, Admissions

Role Overview:

We are seeking an experienced and results-driven Director – Admissions to lead our admissions strategy, drive student enrollment targets, manage large-scale tele-calling operations, and build a data-driven, high-performing team. The ideal candidate should combine operational sharpness with strategic insight and be capable of scaling processes for national and international admissions.

Admission Strategy & Target Achievement

• Develop and execute annual and seasonal admission plans aligned with institutional goals.
• Drive student enrollment campaigns to meet and exceed admission targets across all programs.
• Monitor performance metrics daily and course-correct proactively.

Team Leadership & Tele-Counseling Management

• Lead, train, and scale a team of 50+ tele-callers, counselors, and admission officers.
• Build a performance-based culture with clear KPIs, dashboards, and incentive models.
• Conduct regular reviews, team huddles, and mentoring sessions to improve call conversions.

Budgeting & Resource Planning

• Create and manage the admissions department’s annual budget, including hiring, software, communication tools, and training needs.
• Forecast resource needs for peak admission seasons and optimize ROI across marketing channels.

Process Optimization & Tech Enablement

• Set up CRM systems and call tracking workflows for real-time reporting and funnel visibility.
• Implement SOPs, lead distribution logic, and response TAT for seamless operations.

Cross-functional Collaboration

• Work closely with Digital Marketing, Academics, IT, and Branding teams to align campaigns, creatives, and messaging.
• Collaborate with international offices, regional representatives, and partner networks to drive global admissions.

Reporting & Communication

• Prepare daily/weekly/monthly performance dashboards for leadership.
• Present insights, challenges, and recommendations during strategy meetings with Chancellor’s Office.

Qualifications & Skills:

• 10–20 years of experience in admissions, preferably in higher education (medical/university background preferred).
• Proven track record of achieving or exceeding admission targets.
• Strong leadership skills with experience in managing large counseling/tele-calling teams.
• Excellent communication, planning, and people management abilities.
• Tech-savvy with knowledge of CRM systems, IVR solutions, Google Sheets/Dashboards, etc.

Job Type: Full-time

Pay: ₹1,800,000.00 - ₹4,000,000.00 per year

Benefits:

• Food provided
• Paid time off

Work Location: In person