Digital R&D Veeva CoE Lead

About the Role

At Sanofi, we are driven by one purpose: to chase the miracles of science and improve peoples lives. We are seeking a Veeva CoE Leader to drive the architecture, development, and delivery of scalable, secure, and high-performance applications across our digital R&D platforms. In this role, you will provide technical leadership, mentor multiple pods/teams, promote innovation, and ensure compliance with regulatory and quality standardsall while contributing to Sanofis mission of delivering life-changing therapies and vaccines to patients worldwide.

Key Responsibilities

• Managing Veeva platform-specific configurations and governance
• Ensuring compliance with GxP requirements where applicable
• Coordinating with Technical Service Owners and Business System Owners
• Managing Key Users and training programs
• Overseeing Veeva documentation management processes
• Looking after Incident Management, Problem Management, Service Request Management, Change Management, Issue Management.
• Continuous support for the ongoing projects, migrations, generic releases and minor releases hypercare process setup, hypercare meetings, trackers reporting, governance.
• Managing and leading a group of support team members (vendors/contractors). Mentor and support junior configuration engineers and DevOps specialists, promoting a culture of technical excellence and knowledge sharing.
• Assess and manage the impact of Veeva product releases (three times per year); plan and orchestrate remediation and upgrade activities with cross-functional teams.
• Partner closely with Product Line Owners, Scrum Masters, and business stakeholders to define configuration strategy and ensure regulatory and compliance alignment.
• Oversee the documentation of system designs, configurations, and technical decisions using JIRA, Confluence, and validated repositories.
• Ensure adherence to GxP regulation, and Data Integrity standards across all deliverables.
• Collaborate with Veeva and strategic partners to leverage best practices and emerging features within the Vault suite.
• Drive continuous improvement initiatives around configuration governance, automation, and operational efficiency.
• Provide expert support for critical incidents and major platform changes in partnership with AIMS and Service Management teams.
• Define and drive functional strategies across their domain.
• Work closely with senior business leaders to advise and influence strategic matters.
• Set global strategy and design global solutions
• Provide functional domain expertise to solve complex business challenges
• Build capabilities and share best practices across the organization
• Continuously monitor market evolution and screen external trends
• Own, design, and govern COE-specific processes. Work upon implementation of global strategies within COE.
• Lead a team of 30+ internal and external Veeva Resources
• Manage R&D Veeva Budget including license cost to the tune of 80 Mn

Required Skills & Qualifications

• Bachelors or masters degree in computer science, Information Systems, Engineering, or a related field.
• 18+ years of progressive experience in Veeva Vault configuration and administration within regulated (GxP) environments with at least 3 - 5 years in a leadership and delivery management role.
• Experience in healthcare or life sciences domain.
• Veeva Certification in one or more Vault applications is mandatory (e.g., RIM, Quality, Clinical, Commercial).
• Proven expertise in Vault configuration components (lifecycle, objects, workflows, security models, and SDKs).
• Strong understanding of software development lifecycles, release management, and change control processes.
• Demonstrated experience working in Agile delivery models and collaborating with cross-functional teams.
• Excellent stakeholder management, problem-solving, and communication skills with a consultative mindset.
• Ability to lead complex technical discussions and influence decisions across senior technical and business audiences.