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IDFC FIRST Bank
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Digital Experience Manager

Digital Experience Manager

IDFC FIRST Bank

0 years

0 Lacs

mumbai maharashtra india

Posted:1 week ago| Platform:

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Skills Required

ui ux storyboards design prototype documentation report support coordination navigation software development testing capture training strategies collaboration collaborative learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/Job Title:

Digital Experience Manager

Business

: Retail Banking

Function/ Department:

Digital Transformation

Job Purpose

The role entails the responsibility for creating a seamless user experience for interactions in regards to digital transformation journey of the bank. The role holder is expected to collaborate with cross functional teams for smooth execution of the project as well as ensure best in class UI/UX services are provided to clients.

Roles & Responsibilities

Develop the operating plan for the UI/UX team and set goals and KPI's
Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
Develop visualisation of screens within a prototype framework and maintain documentation regarding style guidelines
Design well thought-out user experience flows
Report key performance indicators to the senior management
Manage UI/UX support of multiple products in coordination with Product Manager
Build page navigation buttons and search fields
Identify and troubleshoot UX problems
Adhere to the standards set by the bank, ensure consistency
Act as the point for contact for the software development team to ensure understanding of the product design and expected behavior
Coordinate, facilitate and execute user testing both to gather feedback to better update designs
Capture and share best- practice knowledge amongst the team
Facilitate employee training sessions on UI/UX designs, flows

Secondary Responsibilities

Stay abreast with global market trends and competitor strategies in key markets
Leverage in-house synergies through collaboration with internal stakeholders
Create an environment that promotes collaborative learning and collective ownership of responsibilities

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