Digital Engineering - Account Manager

Job Description

Responsibilities Account management Function as onsite leader for portfolio of transformational projects across accounts or within an account Accountable for interfacing with both business and IT function(s) in multistakeholder environment. Strategic Thinking & Planning Develop and maintain an account growth plan or roadmap. Track performance against KPIs (e.g., revenue growth, CSAT, NPS). Align with client s long-term roadmap. Coordination and Governance Work closely with delivery, pre-sales, technical architects, and marketing. Along with the offshore delivery partner, should be responsible for monitoring budgets, billing, and renewals. Periodic review of monthly / quarterly targets for revenue. Govern the projects to achieving milestones, and take timely recourse where required Consultative Selling Recommend relevant solutions, upgrades, or services. Identifying new opportunities, expanding relationships, and increasing revenue Frame conversations around value and outcome for upsell and cross sell. Perform SWOT analysis or create account heatmaps. Classify leads using BANT (Budget, Authority, Need, Timeline) or similar frameworks. Necessary skill sets Subject matter understanding and business acumen Ability to rapidly ramp-up on the understanding of Account and functional jargon at a sufficient level for communication and stakeholder management Ability to map business problems to IT solutions. Ability to leverage industry learnings and domain depth from project and apply this knowledge to other accounts / pre-sales efforts across the company Client Relationship management Multi-level client relationship management. Understand the client s business goals and how IT solutions can support them. Account leadership Understanding of client unique context and constraints, and ensure appropriate project execution design Ability to decipher client s org structure, decision-makers, and budget cycles. Requirements and Qualifications Bachelor s degree in sales, communications, or related field. 10+ years of experience in account management Proven leadership experience in a managerial role Demonstrated participation in large-scale projects Experience in the offshore services industry is essential. Knowledge of life sciences industry is a plus Skills in account strategy and planning Expertise in client relationship management Proficiency in business strategy development Work Location: New Jersey , US