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Digital Delivery Head

Digital Delivery Head

Expleo

3 - 8 years

30 - 35 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

pmp mana services operational excellence project management presales budgeting risk management stakeholder management continuous improvement forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Arrange and participate in meetings with customers and potential customers to probe business and IT requirements, uncovering outsourced, mana services, and project-based engagements
You will also create statements of work (SOWs) on both a proactive and reactive basis

Taking a 360 view of the business challenge; considering the type of analysis, visualization methods and behavioral understanding that can help a stakeholder make a specific decision by making insights useable

Customer stakeholder management and building and maintaining relationships at CEO/MD/Director/CIO/CTO levels

Identify and execute initiatives that create customer excitement and consistently differentiate Expleo as a partner by focusing on business outcomes for customers

Building and maintaining good relationship with existing customers
Ensuring that quality software development services are delivered with respect to the agreed SLAs

Ensuring high levels of customer satisfaction and retention of existing customers
Responsibilities

Creating & managing the estimates, project plan, project schedule, resource allocation & expenses to ensure that targets are reached, understanding process requirements, and providing use cases for the business, functional & technical requirements

Operational Excellence achieved through regular reviews/feedback meetings with key stakeholders, and project sponsors for Accomplishing scope, approval actions, mitigating risks, and ensuring appropriate controls, timelines, cost, quality & SLAs consistently & sustaining the same through continuous improvement

Ensuring project teams are delivering on commitments across scope, timeline, and quality

Identifying issues & risks in a timely manner; developing/ implementing appropriate mitigation and contingency plans

Practicing effective and proactive project monitoring and control with adherence to delivery processes, standards, and guidelines across project management areas like change control, risk/issue management, communication, tools utilization, documentation, etc

Managing budgets and adherence to financial goals and KPIs
Providing reports as per an agreed schedule (or on request), including management and account performance

Management of senior stakeholders, project managers and constructively challenging expectations, when required

Ensuring employee satisfaction through engagement and assisting in their development

Collaborate with pre-sales and client services teams in account mining activities

Collaborate with internal teams in building program management assets and Thought Leadership

Responsible for forecasting and meeting the Revenue and Margin targets and should drive the continuous margin improvement programs

Should be the single point of contact in case of any escalations from the customers
Mitigating and solving escalations with urgency and determination

Manage Multi-technology, Multi -functional teams

Maintain staff by recruiting, selecting, orienting, and training employees

Continuously coach, counsel, and discipline team to be successful and growing
Develop personal growth opportunities Conduct performance appraisals

Supporting sales and pre-sales team with Case Studies etc Qualifications

Bachelors degree in Computer Engineering or an equivalent
Desired skills

Direct experience across a broad array of modern technology stacks and IT competencies

Extensive experience in one or more of the key digital transformation technology areas like application modernisation, cloud migration, Hyperautomation, Data analytics, AI/ML, Cybersecurity, Digital Twin or Smart Manufacturing

Extensive experience in Effort Estimation, Budgeting, Cost Optimization, and Risk Management

Experience working with globally dispersed teams, particularly in Europe, US & APAC regions

Experience of managing high profile / value projects and programs

Mana upwards of 300 + people / 10 + Managers, by keeping track of all the existing strategic and new pipeline projects

Experience managing multiple types of projects Development, Support and Maintenance

Extensive experience with Agile is mandatory
PMP/Prince2 certification is also

Must have worked at Onsite for atleast 3 + years

Excellent Communication skills Experience

Minimum of 20+ years of experience in a position of leadership to the successful delivery of IT technology processes and projects

Minimum of 18 + years of experience in a position of leadership to the successful delivery of IT technology processes and projects

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Expleo

IT Services and IT Consulting

Saint Quentin en Yvelines Ile-de-France

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Digital Delivery Head