Dialler Mananger

Overview

Key Responsibilities

• Manage end-to-end dialler operations for sales and telecalling teams.
• Configure, monitor, and maintain dialler systems (Tele, Data Tele, and Avyukta).
• Troubleshoot dialler issues in real time for remote and on-site employees.
• Coordinate with system vendors and internal IT for smooth functioning of diallers.
• Handle data upload, data churn, and list management on a daily basis.
• Ensure proper dialler integration and set-up for new joiners.
• Maintain dialing productivity reports, performance dashboards, and call outcomes.
• Manage lead allocation, priority settings, and campaign segmentation.
• Optimize call flow, connect ratio, and agent utilization.
• Maintain LSQ knowledge and compliance on dialler platforms.
• Implement standard operating procedures (SOPs) for dialler usage and access.
• Conduct periodic system audits and ensure data accuracy and security.
• Train team members on dialler usage and basic troubleshooting.
  

Required Skills & Qualifications

• Graduate in any stream; technical background preferred.
• Minimum 2+ years of experience in dialler management (healthcare/tele-sales preferred).
• Hands-on knowledge of Tele, Data Tele, and Avyukta dialler systems.
• Strong understanding of data management, list segmentation, and LSQ.
• Ability to identify issues quickly and troubleshoot independently.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication, coordination, and analytical skills.
• Willingness to work flexible hours based on business needs.
  

Additional Requirements

• Ability to collaborate with sales, IT, HR, and training departments.
• High attention to detail and problem-solving mindset.
• Capability to handle multiple dialler platforms simultaneously.
• Flexibility to support urgent escalations beyond working hours if required.