3 - 8 years
3 - 6 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Role Accountability
Responsible for facilitation of Dialer strategy and Dialer Metric.Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase.Implement and execute approved dialer strategies.Ensure parity across sites for the processes / procedures / strategies implemented.Track daily activity closure and timelines.Ensure all approvals are in place for any change implemented in dialer strategy.Required to work in a 24*7 environment on rotational shifts/week-offs as per business process requirements.Ensure a continued work routine as per business process requirements.Ensure all tasks listed below are completed daily. ScrubbingAccess ActivityTechnical Skills / Experience / CertificationsKnowledge of WFM & outbound dialer Expertise in MS Office toolsExperience in the arena of Managing Aspect and Dialer Management
Manpowergroup Services India
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