Dialer Management WFM Manpowergroup Services India

3.0 - 8.0 years

3 - 6 Lacs

new delhi, gurugram, delhi / ncr

Work from Office

Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric. Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns. Collaborate with IT and Process owners for Automation of processes leading to productivity Increase. Implement and execute approved dialer strategies. Ensure parity across sites for the processes / procedures / strategies implemented. Track daily activity closure and timelines. Ensure all approvals are in place for any change implemented in dialer strategy. Required to work in a 24*7 environment on rotati...

Posted 1 month ago

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Product Management - Associate Product Manager - Telco Paytm

2.0 - 3.0 years

2 - 3 Lacs

Noida, Uttar Pradesh, India

On-site

About the role : Paytm is looking for a dynamic and results-driven Product Manager with 2-3 years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities : Candidate to own the complete product strategy and manage the product life cycle, thereby creating the roadmap to enhance customer experience & overall revenue realization. Lead the team to collaborate with Client & Business to define scope, product strategy and create user stories to implement and exec...

Posted 3 months ago

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SME - Cisco Contact Center, UCCE, PCCE, Implementation - 7+ yrs GSN Consulting

7.0 - 12.0 years

20 - 30 Lacs

hyderabad, pune, bengaluru

Work from Office

Hi , Wishes from GSN!!! Pleasure connecting with you!!! We been into Corporate Search Services for Identifying & Bringing in Stellar Talented Professionals for our reputed IT / Non-IT clients in India. We have been successfully providing results to various potential needs of our clients for the last 20 years. About the job: This is a golden opportunity with a leading BigTech IT Services company, a valued client of GSN HR. ******** Looking for IMMEDIATE JOINERS ******** WORK LOCATION: Bangalore / Pune / Hyderabad Job Role: SME - CCC EXPERIENCE: 7+ Yrs CTC Range: 20 LPA - 30 LPA Work Type: Hybrid About the Opportunity: The ideal candidate will play a vital role in the successful implementation...

Posted Date not available

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