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DGM-Business Transformation - Capital Markets

DGM-Business Transformation - Capital Markets

Cognizant

10 - 14 years

0 Lacs

hyderabad telangana

Posted:21 hours ago| Platform: Shine logo

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Skills Required

automation six sigma lean vsm data aggregation data mining people management client management capital markets wealth management investment banking analytical skills presentation skills communication skills rpa business requirement documents statistical models forecasting techniques presales support postsales support domain collaterals ai gen ai agentic ai

Work Mode

On-site

Job Type

Full Time

Job Description

As a DGM Process Excellence - Black Belt/Master Black Belt in the Digital Operations business unit, your role involves identifying processes for automation and preparing business cases, project charters, and Automation Assessments (RPA). You will lead Six Sigma, LEAN, and VSM programs to drive efficiencies, quality, and business outcomes. Your responsibilities also include leading the Automation program plan, driving UAT and go-live in an identified account, and ensuring the realization of target FTE benefit and business impacts. Key Responsibilities: - Identify processes for automation and prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents (BRD), and use cases. - Lead Six Sigma, LEAN, and VSM programs to deliver efficiencies, quality, and business outcomes. - Drive Automation program plan to meet requirements and drive UAT and go-live in an identified account. - Drive assessment to establish a validated line of sight for automation with operations and customers. - Use statistical models and forecasting techniques for volume, capacity, customer behavior, and customer journey predictions. - Oversee project execution on multiple projects and take action in case of slippages. - Supervise project team for people management. - Manage client expectations on overall project delivery. - Review key deliverables before client presentations. - Provide formal and informal coaching to both client and internal teams. - Lead proposal creation, effort estimates, pre-sales, and post-sales support. - Lead the development of domain collaterals. Qualifications Required: - Must have project managed 7 high-impact Six Sigma/Automation/Analytics end-to-end. - Experience in RPA automation life cycle management. - Knowledge/Usage of AI, GEN AI, and Agentic AI solutions. - Master Black belt Certification from a reputed certifying body/organization with excellent Lean/Six Sigma methodology command or MBA from a reputed institute. - Experience in BFS domain & reputed KPO preferred (Capital Markets/Wealth Management/Investment Banking). - Minimum 12 years of work experience with excellent analytical, presentation, and communication skills. - Ability to independently develop solutions for complex business functionalities. Experience: - 14+ years Certification: - Black Belt Certification/Master Black Belt Industry Type: - BPO/Digital Operations Education: - UG - Any Graduate - Any Specialization - PG - Any Postgraduate US/UK geography experience is an edge for this role.,

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DGM-Business Transformation - Capital Markets