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DGM-Business Transformation - Capital Markets

DGM-Business Transformation - Capital Markets

Cognizant

12 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

management master's degree bachelor's degree ai mba communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Designation

DGM – Process Excellence – Black Belt / Master Black belt

Business Unit

Digital Operations

Reports to

Associate Director

Job Description

Identifies processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases

Lead Six Sigma, LEAN and VSM programs for the business unit to deliver efficiencies , quality & business outcomes

Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account

Drive realization of target FTE benefit, Business impacts

Drive assessment to build a validated line of sight for automation in conjunction with operations and customers

Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey

Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.

Oversee project execution on multiple projects and take action in case of slippages

People management – supervise project team

Manage client expectations on overall project delivery

Review key deliverables before they are presented to the client

Both formal and informal coaching of team(s) – both client and internal

Lead proposal creation including effort estimates for project work

Lead pre-sales and post-sales support

Lead development of domain collaterals

US / UK geography experience is an edge

Profile of Desired Candidate

Must have project managed 7 high impact Six Sigma / Automation/Analytics end to end

RPA automation life cycle management experience

Knowledge / Usage of AI , GEN AI and Agentic AI solutions or Point of Views

Master Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from IIM A,B,C,L desired

Must have experience in BFS domain & reputed KPO is preferred. ( Specifically exposure to Capital Markets / Wealth Management / Investment Banking )

Must have 12 years of work experience with minimum 10 years of relevant experience

Must have excellent analytical, presentation & communication skill

Ability to independently develop solutions for complex business functionality

Experience

14+ years

Certification

Black Belt Certification / Master Black Belt

Industry Type

BPO/Digital Operations

Education

UG - Any Graduate - Any Specialization

PG - Any Postgraduate

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