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DET-Manager-ITIL-GDSNFS02

DET-Manager-ITIL-GDSNFS02

4 - 5 years

7 - 11 Lacs

noida

Posted:2 weeks ago| Platform:

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Skills Required

client engagement service management it service delivery itil agile methodology project management program management problem management change management itil management itsm incident management transition management agile

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job TitleService Management - Manager
Job Summary:
We are seeking a Manager with up to 14 years of experience in Service Management, specifically focusing on IT service delivery and operations. The ideal candidate will have a strong background in ITIL v4 practices and Agile methodologies, along with the ability to lead teams in delivering high-quality services to clients. This role is designed for a leader who can ensure the effective management of service operations while aligning with business objectives. Key Responsibilities:

Oversee the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs).

Implement and manage ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency.

Collaborate with clients to understand their service requirements and develop tailored solutions that meet their needs.

Lead and mentor service management teams, providing guidance and support to ensure high-quality service delivery.

Monitor service performance and implement improvements to enhance client satisfaction and operational effectiveness.

Stay informed about trends in service management and IT operations to drive service improvements and strategic decisions.

Provide technical insights for proposals and engage in client discussions to support business development efforts.

Qualifications:

Up to 14 years of experience in Service Management, with a focus on IT service delivery and operations.

Proven experience in implementing ITIL v4 practices and Agile methodologies, with a successful track record of service improvement.

Strong communication and client engagement skills, with the ability to translate service requirements into effective management strategies.

Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITIL v4 or Agile methodologies are highly desirable.

Preferred
Skills:

Proficiency in service management tools and technologies to streamline operations.

Knowledge of security practices and compliance standards related to IT service delivery.

Strong analytical and problem-solving skills, with the ability to work effectively in a team environment.

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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DET-Manager-ITIL-GDSNFS02