4 Itil Management Jobs

Axiom Technologies is a Global IT Services partner that supports medium to large-scale enterprises. We are currently looking for video conference technology support team members to assist in managing and maintaining the Cisco/Microsoft Teams room environment. As a team member, you will actively monitor and utilize alerting/support tools both in-person and remotely. Your responsibilities will include providing support to international sites through service support channels such as phone and email, as well as supporting Microsoft Live Events sessions as a producer, organizer, and technical support. Your key responsibilities will involve having experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams, and Cisco CVI. You should also be familiar with Video Conference device management platforms like Cisco Control Hub, Microsoft Teams Premium, and Microsoft Teams Admin Centre. Additionally, experience in managing Microsoft Teams Rooms on Android is desired. Troubleshooting Audio Visual and Video Conference hardware, understanding audio, video, and network signal flows to resolve technical issues, managing RMA, proactively identifying and implementing solutions, working with ITIL management tools within Service SLAs, ensuring compliance-based activities are completed, maintaining relationships with clients and suppliers, effectively communicating with stakeholders, supporting Live Events and Town Halls for India and Australia are also part of the role. Qualifications: - Education: Bachelors degree in Computer Science, Information Technology, or a related field. - Experience: Minimum of 5-10 years of experience in the AV domain The ideal candidate will be an expert in Video Conference and Audio Visual technologies, possess excellent written and verbal communication skills, be a team player, logical, methodical, willing to share knowledge and support others, patient, calm under pressure, understand corporate political pressure and hierarchy, driven by outstanding customer experience, have a technical mindset, and be willing to learn. Soft Skills: - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Proactive and detail-oriented approach to work. If you are seeking a new challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com.,

ncident manager with 3 Yrs Skil- ITIL managementLocation : Pune "ITIL Management Incident management, change management Desirable Skills: "Incident manager with 3 Yrs Skil- ITIL managementLocation : Pune "ITIL Management Incident management, change management

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve utilizing your expertise in Manufacturing Engineering MES to ensure the successful delivery of projects. Roles & Responsibilities:-Well versed with ITIL and be able to handle Incidents, Problems, and Changes for MES, quickly resolving critical issues (P1/P2) and implementing changes.-Collaborate closely with business teams to understand needs and refine solutions.-Tackle complex technical and operational challenges effectively-Set up and roll out MES software, including Linux Docker applications.-Provide expert support, troubleshooting, and deep analysis for MES apps, especially on Linux and Werum PAS-X. Professional & Technical Skills: -Experience with Werum PAS-X, including end-to-end implementations, upgrades, and migrations, and daily operations in a Linux environment.-Strong skills in installing, deploying, and troubleshooting Linux Docker, Openshift or Kubernetes.-Hands-on experience with configuration and troubleshooting MES peripherals like Scales, Printers, Scanners, PASX2X adapters, and MSI/DCS Batch Adapters.-Ability to diagnose and troubleshoot SNET, firewall issues, and application performance problems related to network configurations.-In-depth understanding of the Pharma Industry, including GxP compliance.-Good working knowledge of Oracle databases and postgress.Mandatory Skills: -Werum PASX or any other MES pharma-Linux based Docker or Openshift or Kubernetes.-Oracle / Postgress DB experience-ITIL Management-Experience of L2/L3 support Additional Information:- The candidate should have a minimum of 3.5 years of experience in Manufacturing Engineering MES.- A 15 years full-time education is required.- This position is based at multiple locations. Qualification 15 years full time education

Position Summary Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery. Delivering IT service standards through implementing process, standards, service metrics for IT. Responsibilities Maintain Service management tool to manage service workflow for Infrastructure, Security and Application topics Oversee and manage critical incident response and day to day ITSM processes including Incident, Problem, Change, Config and Release Management Conduct regular touchpoint calls with technicians to identify patters (e-g., multiple incidents requiring a problem ticket to be created, RCA to be conducted and problem resolved) Ensure the technicians are documenting solutions in the ITSM tool Review ITSM related contracts, services, and SLAs Ensure all changes go through the CAB meetings with approach to changes including the process of roll back is well documented. And, ensure that there are no incidents arising out of planned changes. Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions Educate and act as an advocate for ITSM practices and train the users Participate in audits and compliance, when required Be as a glue between different teams Infrastructure, Security and Applications Creative and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity Manages work well, establishes timelines and clear priorities Full availability while managing critical issues affecting business due to IT downtimes. Work Location - Guindy Interested candidates can send rseumes to dshethiya@gradiant.com