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desktop support team lead

desktop support team lead

Precision Infomatic (m)

3 - 6 years

5 - 8 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Support Team Lead Software installation Service desk Problem management Customer service Troubleshooting Resource management User management SLA management Desktop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job Skills Team Leadership Customer Service Problem Management Technical Troubleshooting ITIL Framework Communication Skills Hardware Support Software Installation Ensuring all call get registered in Service Desk. Call dispatching to respective team. Maintaining the call track & TAT Follow up with respective user / engineer for call closer. L2 level Troubleshooting Vendor Management for Warranty as well as AMC assets in the support OS image end to end testing for new deployment with all components Call Management SLA Management User Management 2nd Level troubleshooting Resource management on site Vendor Management Reports - Daily/Weekly/Monthly Coordination between the departments for various internal projects

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desktop support team lead

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desktop support team lead

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Skills Required

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