About the Job Skills Team Leadership Customer Service Problem Management Technical Troubleshooting ITIL Framework Communication Skills Hardware Support Software Installation Ensuring all call get registered in Service Desk. Call dispatching to respective team. Maintaining the call track & TAT Follow up with respective user / engineer for call closer. L2 level Troubleshooting Vendor Management for Warranty as well as AMC assets in the support OS image end to end testing for new deployment with all components Call Management SLA Management User Management 2nd Level troubleshooting Resource management on site Vendor Management Reports - Daily/Weekly/Monthly Coordination between the departments for various internal projects

About the Job Skills Troubleshooting Hardware maintenance Remote desktop support Software installation Network configuration Customer service Operating system knowledge Documentation skills Roles and Responsibilities for Desktop support L1/L2/L3: Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream & other tools). Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10). Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive. Installation and Managing of antivirus products. Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook