Desktop Support Engineer

Job Description

Job Title: Desktop Support Engineer Location: Surat Experience : 1 year About the Role: We are looking for a proactive and detail-oriented IT Support Engineer to manage and maintain our organization’s IT infrastructure. This role is critical to ensuring that our internal systems run smoothly and securely. The ideal candidate will have hands-on experience in managing IT assets, formatting and setting up laptops, maintaining network and firewall configurations, and handling procurement of new IT equipment. Key Responsibilities: Manage and track all IT assets including laptops, peripherals, and networking equipment. Format, configure, and deploy laptops and desktops for new and existing employees. Install and update required software, operating systems, and security patches. Maintain and monitor network infrastructure including routers, switches, Antivirus, and firewalls. Troubleshoot and resolve hardware, software, and network issues. Ensure proper firewall configurations and security measures are in place. Procure new hardware/software assets based on organizational needs and budget. Maintain an up-to-date inventory of IT equipment and software licenses. Collaborate with other teams to support day-to-day IT needs. Document IT processes, configurations, and issue resolutions. Requirements: Proven experience in a similar IT support or system administration role. Strong understanding of operating systems (Windows, macOS, Linux). Hands-on experience with firewall and basic network configurations. Familiarity with asset management tools and ticketing systems. Good knowledge of security practices and endpoint management. Excellent problem-solving and communication skills. Ability to work independently and prioritize tasks effectively. Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Show more Show less