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Desktop Support Engineer

Renovision Automation Services Pvt. Ltd.

1 years

0 Lacs

hyderabad telangana india

Posted:6 hours ago| Platform:

Apply

Skills Required

support resolve configuration management software network documentation servicenow communication

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Location:

Experience Required:

Salary Package:

Working Days:

Education:

Key Responsibilities:

Provide first-level technical support for desktops, laptops, and peripherals
Troubleshoot and resolve issues related to
Microsoft Outlook
, including email configuration, sync issues, PST management, etc.
Install, configure, and maintain
Windows OS
and basic software applications
Use
ticketing tools
to log, track, and close IT support tickets as per SLA
Perform system upgrades, patches, and hardware/software installations
Coordinate with other IT teams for escalations or network-related issues
Maintain asset records and ensure proper documentation of support tasks
Provide remote or onsite support to end-users across departments

Key Skills Required:

Strong hands-on experience with
Outlook troubleshooting
Proficiency in
Windows OS configuration & installation
Working knowledge of
ticketing tools
like ServiceNow, Remedy, or similar
Basic understanding of hardware and network troubleshooting
Good communication and interpersonal skills
Ability to handle and prioritize multiple tasks

Eligibility Criteria:

Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
Minimum
1.5 years of relevant desktop support experience
Immediate or short notice joiners preferred

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