Desktop Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide technical support to end-users by troubleshooting hardware, software, and network issues. The role requires quick problem-solving skills, excellent communication, and the ability to handle multiple support requests efficiently.

Key Responsibilities:

• Provide first-level support to end-users for desktop, laptop, and peripheral devices.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain operating systems (Windows, MacOS) and software applications.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Perform routine maintenance and ensure security patches are up to date.
• Assist in setting up new desktops/laptops and office IT equipment.
• Maintain accurate documentation of issues, resolutions, and IT assets.
• Escalate unresolved technical issues to the appropriate team or vendor.
• Support remote users via VPN and remote desktop tools.
• Ensure compliance with IT policies and standard operating procedures.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field (preferred).
• 2–5 years of experience in desktop support or IT support roles.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common enterprise applications.
• Familiarity with Active Directory, VPN, printers, and basic networking concepts.
• Experience with remote troubleshooting tools (e.g., TeamViewer, AnyDesk).
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹200,000.00 - ₹280,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Location:

• Pune, Maharashtra (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: Remote