Desktop Support Engineer

We are looking for a skilled Desktop Support Engineer with 2 years of experience to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate should have strong troubleshooting skills, excellent communication, and the ability to resolve technical problems efficiently.

Key Responsibilities:

• Provide desktop, laptop, printer, and peripheral hardware support (installation, configuration, troubleshooting).
• Install, configure, and troubleshoot Windows OS, MS Office, and other software applications.
• Assist in network troubleshooting (LAN/Wi-Fi, VPN, IP configurations).
• Resolve user issues related to login, email, and system performance.
• Perform regular system maintenance, updates, and antivirus checks.
• Set up and manage user accounts, permissions, and access controls.
• Document and maintain records of support requests and resolutions.
• Coordinate with vendors for hardware/software repairs and warranty claims.
• Provide remote support when required.
• Ensure compliance with company IT policies and security standards.

Required Skills & Qualifications:

• 2 years of experience in desktop support, IT helpdesk, or technical support.
• Strong knowledge of Windows OS (Windows 10/11), MS Office, and basic networking.
• Familiarity with Active Directory, DNS, DHCP, and troubleshooting tools.
• Experience with hardware troubleshooting (PCs, laptops, printers, etc.).
• Basic understanding of IT security practices and antivirus management.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Preferred Qualifications:

• Knowledge of macOS/Linux support is an advantage.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Familiarity with remote desktop tools (TeamViewer, AnyDesk, etc.).

Benefits (if applicable):

• Health insurance
• Paid leaves
• Performance bonuses
• Career growth opportunities

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Shift:

• Day shift

Education:

• Diploma (Required)

Experience:

• Desktop support: 1 year (Required)

Work Location: In person