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Desktop Support Engineer

Desktop Support Engineer

Total IT Global

3 years

3 Lacs

india

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

support collaboration mobile video network service graphics dhcp troubleshooting android inventory schedule flexibility communication

Work Mode

Remote

Job Type

Full Time

Job Description

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

Excellent working knowledge of Windows 7, 8, 10, 11
Good working knowledge of Windows and MacOS.
Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
Excellent working knowledge in asset / inventory management
Ability to maintain composure and focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of client appointments while adapting to customer requests.
Demonstrated ability to communicate complex technical concepts in simple language.
Strong Experience in Multi-Functional Printer troubleshooting
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
Excellent verbal and written communication in English
Excellent customer service skills

Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Benefits:

Health insurance
Paid sick time
Paid time off
Provident Fund

Education:

Diploma (Required)

Experience:

Desktop support: 3 years (Preferred)

Language:

English (Required)

Work Location: In person

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