Desktop Support Engineer 2

BeeKayIT NetSec

2 - 5 years

2 - 3 Lacs

neemrana ahmedabad

Posted:2 days ago| Platform:

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Skills Required

it support os installation printer support windows support end user support video conferencing outlook configuration microsoft windows linux ticketing tools os troubleshooting mac support linux support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desktop Support:
Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu).
Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms.
Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues.
Peripheral & Printer Support:
Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals.
Perform routine checks to ensure peripheral devices are in optimal working condition.
Cross-Platform OS & System Support:
Support
macOS and Linux systems
for basic troubleshooting, user configurations, and common application issues.
Assist users in accessing University systems from various platforms and devices.
Video Conferencing & Event Support:
Set up and support video conferencing tools such as
Zoom, Google Meet, Microsoft Teams, and AV systems for meetings
, classes, and University events.
Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events.
Network & Connectivity Support:
Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity).
Coordinate with the network engineering team for escalations and complex network issues.
Application & Email Support:
Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications.
Support email client configuration and troubleshooting across different platforms.

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