Posted:1 day ago|
Platform:
Work from Office
Full Time
Technical Skills
Operating Systems
Windows (7, 8, 10, 11) basic troubleshooting
Hardware Support
Desktop, laptop, and peripheral setup & troubleshooting
Printer, scanner, projector configuration
Networking Basics
Understanding of IP, DNS, DHCP, LAN/WAN
Basic switch/router/Wi-Fi troubleshooting
VPN connectivity support
Software/Application Support
MS Office (Word, Excel, Outlook, Teams)
Email configuration (Outlook/Exchange/Office 365)
Antivirus, DLP, and other endpoint tools
Active Directory Basics
User account unlock/reset password
Group membership changes
Printer mapping
Remote Support Tools
RDP, TeamViewer, AnyDesk, etc.
Process & Documentation
Ticketing systems (ServiceNow, JIRA, ManageEngine, etc.)
Escalation process (knowing when to escalate to L2/L3)
Incident logging and resolution tracking
Soft Skills
Good communication (explaining technical issues in simple words)
Patience and customer service attitude
Ability to work under pressure (SLAs, priority issues)
Problem-solving mindset
If interested kindly share your updated resume at ekta@progressive.in
Call: 9560621796
Progressive Infotech
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