Desktop Engineer

Location:

Experience:

JD Details Are As Below

• Support to end users to resolve their IT related issues.
• Installations of operating system Windows 10 / 11, system configuration support.
• Troubleshooting OS, hardware and standard application issues.
• Coordination with various support teams and vendors to resolve the issue.
• Follow up and coordination with OEM vendors for hardware cases.
• Contributing in enhancing the user experience by understanding the business-critical environment for the users.
• Configuration of IT assets.
• Field incoming tickets from end users to resolve IT related issues.
• Perform L1 desk-side support for desktop/laptop and related devices.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Identify and learn appropriate software applications used and supported by the organization.
• Configuration of print devices (network and local).
• L1 network support.
• Hands and legs support to server and network support team.
• Update the patches for desktops from the company portal Windows 10 / 11.
• Ensure that the entire desktop (including standalone PCs) is updated with the latest security patches. Raise timely alerts and take immediate action to mitigate any virus outbreak.
• Load/reload standard build operating system & configurations.
• Preventive maintenance & activities.
• Handle hardware-related issues requiring warranty replacement and support.
• Receive enquiries, incident reports, complaints on various components of the IT support environment.
• Able to provide desk-side support for various desktop related issues like installing/uninstalling software, drivers, printers, proxy/email settings, etc.
• Maintain IT inventory and order new hardware based on approvals.