Desktop Engineer

We are looking for a proactive and technically skilled Desktop Engineer to join our IT support

team. The ideal candidate will have 6 months to 1 year of hands-on experience in providing

desktop support and troubleshooting hardware and software issues.

Key Responsibilities:

 Install, configure, and maintain desktop computers, laptops, printers, and other IT

peripherals.

 Troubleshoot and resolve hardware, software, and network-related issues.

 Timely upload and download files from respective platform and update in excel sheet.

 Provide first-level support to users via calls, emails, or remote access tools.

 Perform system upgrades and patches as required.

 Maintain inventory and records of IT assets.

 Set up new user accounts and manage permissions.

 Ensure timely escalation of unresolved issues to higher-level support teams.

 Support LAN, WAN, and internet connectivity issues.

Requirements:

 Minimum 6 months to 1 year of experience in desktop support or IT helpdesk roles.

 Diploma or Bachelor's degree in Computer Science, IT, or related field.

 Basic knowledge of Windows OS, MS Office, and remote desktop tools.

 Familiarity with antivirus, backup, and system update procedures.

 Good communication and problem-solving skills.

 Ability to work independently and in a team environment.

Preferred Skills:

 Knowledge of basic networking concepts (IP, DNS, DHCP, LAN/WAN).

 Certification in hardware and networking (e.g., CompTIA A+, N+, MCP) is a plus.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Palghar, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• desktop support & troubleshooting hardware and software : 1 year (Required)
• Support LAN, WAN, and internet connectivity issues: 1 year (Required)
• Maintain inventory and records of IT assets: 1 year (Required)

Work Location: In person