Design Researcher

Job Description

The Research Designer will be responsible for supporting an extensive applications portfolio and managing global service providers. This includes overseeing incident and problem management to ensure swift resolutions and minimal disruption. The designer will also focus on continuous service improvement, identifying opportunities for enhancing efficiency and quality. They will lead the integration of outsourced and internal teams to deliver unified, high-performing IT support, driving digital transformation initiatives to optimize operations and improve the digital experience for users. Key Responsibilities: Customer Journey Mapping: Creating visual representations of the customer's experience while using a product or service. User Research: Gathering data and insights about user behavior, preferences, and needs. Cross-Functional Collaboration: Working together with individuals from different functional areas or disciplines. Process Improvement: Building appropriate processes, measuring value, and conducting process improvement changes. Data Literacy: Understanding, interpreting, and communicating data effectively. Knowledge Sharing: Maintaining open communication and symbiotic learning with your team. Key Characteristics Intellectually Curious: Comfortable navigating between big ideas and executional realities to support creating and achieving strategic product visions. Comfortable with ambiguity, eager to learn, and always seeking new challenges. Communicator & Influencer: Able to clearly articulate your ideas to team members and listen carefully to diverse sets of ideas. Open to different communication styles and able to contribute effectively to discussions. Do-er: Biased toward action and willing to make commitments and trade-offs to help remove impediments for your team. Focused on delivering value iteratively. Passionate & Customer-focused: Dedicated to understanding and meeting the needs of employees and building strong relationships with them. Enthusiastic about bringing people together around shared goals. Learner: Eager to learn new things or technologies while remaining humble when exploring unknown areas. Team Player: Enjoy working with diverse people and driving the team toward common goals. Capable of coaching peers and being a mentor in technology,