Design Operations Manager

About Us:

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

Design Operations Manager (DesignOps Lead)

Responsibilities:

• Oversee daily creative delivery across multiple brands, ensuring assets are on time, on brief, and on brand.
• Manage task allocation, capacity planning, and workflow tracking for the design team.
• Maintain adherence to brand and design guidelines across all creative output.
• Build and manage effort matrices and SLAs to balance workload and improve predictability.
• Conduct regular quality reviews to ensure high standards of work.
• Track and report delivery metrics — turnaround time, rework rate, and utilization.
• Introduce and manage AI-assisted tools and templates to automate and speed up repetitive design tasks.
• Build and maintain shared design libraries, templates, and visual systems for cross-brand consistency.
• Partner with marketing, content, and product teams to align creative output with business objectives.

Qualifications:

• Bachelor’s degree in Design, Visual Communication, Marketing, or a related field.
• 8–10 years of experience in design operations, creative project management, or brand systems (experience in agency or cross-functional brand setups preferred).
• Proven experience in

  building, mentoring, and managing creative teams

  to deliver high-quality work in fast-paced environments.
• Proficiency in

  Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects)

  and

  Figma

  .
• Strong understanding and practical use of

  AI tools in design

  (Adobe Firefly, Runway, Midjourney, etc.) to enhance creative workflows and productivity.