Job
Description
About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This role responsibility will determine all the projects of Customer Services with end-to-end solutions from BRD finalization to Project Delivery. This role requires engagement in solution, designing, product procurement, BRD Finalization, testing scenarios, Production deployment, cost/benefit analyses, and performance reviews. Role Accountability RFP Process - Product Procurement or Managed Services Collaborate with business & Technical team to write an RFP Understand the major constraints in current system/services, approved budget for the project, timelines, SLA s, any functionality, features non-negotiable Create a draft of scoring criteria basis understanding from Business & Technical team Follow sourcing guidelines approved by the Company Review & schedule walkthrough of the RFP with internal stakeholders to seek their feedback Review relevant reports such as Gartner to ensure RFP reaches out to the highly rated vendors Review responses, attend Vendor Walkthrough, participate in scoring Involve in Business Case preparation Finalize the Scope of work document with the vendor Ensure timely Vendor Onboarding Measures of Success No. of Key projects and programs delivered Deliver assigned activities with best quality and within the desired timelines Ensure first right delivery in production for the projects/tasks assigned to him Team motivation and performance Technical Skills / Experience / Certifications Demonstrate deep knowledge and experience in the Banking & Finance Domain Working knowledge of common techniques, tools, and languages used for enterprise analysis and business modeling such as UML, MS Project and MS Visio Well-versed with SDLC Knowledge of requirement-gathering tools and Certification of Business Analysis Professionals like CBAP, ECBA Knowledge of ALM tool which will be used during testing Knowhow to create FMEAs Experience of designing user experience for customer service agents which includes and not limited to design user journeys, create communication messages etc. Should have working experience of digitizing lean business processes for customer services focusing on eliminating the manual touchpoints and creating simplified processes Should have a past experience of working with a CRM tool preferably Siebel Competencies critical to the role Should have strong written and verbal communication skills Strong problem-solving skills, communicates in a clear and succinct manner, and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve Should be able to manage cross-functional stakeholders from SBI Card and partner employees. You should have experience of defining IT processes, cross-platform IT solutions and delivery of projects Creates processes with customer viewpoint Knowledge of CS Domain and technology solutions You need to effectively manage business and IT stakeholders through regular reviews and effective communication. Qualification B.E / B.Tech / MCA in Computer Science/IT. MBA/PGDM from Tier 1/2 Institutes. Relevant experience or SBICARD verified leadership programs in technology Preferred Industry Credit cards - BFSI
