Deputy Team Lead TA

7 - 12 years

13 - 15 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Supervises the team and works closely with Team Lead to ensure HR TA processes are delivered in a timely and accurate manner in compliance with standard process flows and according to agreed service levels. Drives effective workforce management (cross-training, backlog management and mitigation). Acts as subject matter expert in the team and works on complex issues or cases which are escalated for resolution.
  • Identifies and initiates the implementation of best practices and process improvements to increase efficiency and drive productivity gains.
  • Together with the Team Lead and TA Delivery Manager, it leads internal control over HR TA transactions and quality controls.
  • Works with customers and stakeholders to improve understanding, cooperation, and performance. Ensures a positive working relationship within the team and with external customers by measuring customer/ employee satisfaction and building on results.
  • Delivers HR TA support to the HR community, managers, and employees, showing a customer service mind-set and a proactive way of working to serve customers with a can do attitude.
  • Drives appropriate people management activities (working time planning, holiday planning, recruiting, motivation, development).
  • Living core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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