Deputy Sales Manager

This position is responsible for achieving budgeted room nights and revenue target in a defined territory through 100% retention of all existing key accounts, driving deeper penetration into existing clients potential and meeting business development targets by acquiring all targeted accounts from the prospect list.

Key Responsibilities

• Develop a Key Account Management plan for each Key Account assigned.
• Ensure continuous focus on acquisition by developing and acting on a “Sales Pipeline”
• Develop and proactively update a Prospect list for business development
• Conduct Client Business Reviews for assigned Key accounts per agreed periodicity with the client. Business reviews to be in the form of meetings with minutes and a formal presentation of data/ key benefits and outcomes.
• Ensure comprehensive coverage and knowledge of assigned territory
• Actively seek opportunities to grow domestic leisure and MICE business for the Company properties.
• Introduce new service / product upgrades to Key clients through “show and tell” and appropriate entertainment to get them to experience the Company’s products and services.
• Effectively partner Hotel operations teams to meet and exceed customer expectations.
• Achieve agreed sales targets through effective market penetration and customer contact.
• Assist in the development and preparation of the Sales and Marketing Plan and Sales Budget.
• Prepare and maintain on-line, updated relevant documentation, records, formats and MIS for easy referencing and retrievability.
• Ensure timely, accurate and comprehensive update of all client data into Sales Logix
• To keep abreast of market factors and competitor activity. Continuously benchmark company products and services against competitors to ensure the company remains “Best in class”.
• Co-ordinates and ensures the efficient operation of F&B functions, guest stays to ensure revenue maximization and customer satisfaction.
• Maintains close contact with guest and market and to earn goodwill and recommends modification of product, services, amenities based on analysis of feedback.
• Assists in F&B promotion and special promotional activity.
• Organizes PR activity, to ensure goodwill and effective market penetration, with in corporate guidelines.

Key Requirements

• Graduate with over 5 years of experience in luxury hospitality sales.
• Excellent written and verbal communication skills.
• Good understanding of key business drivers.
• Good knowledge of the local market, external competitor activity and market trends/ opportunities
• Sharp analytical mind, with good attention to detail.
• Ability to multi-task on issues.
• Ability to work independently and on own initiative.
• Professional approach and demeanor.
• High results orientation