- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
This role is responsible to execute various third party audits (Marketing, Sales, Verification, Customer service, Marketing cross sell/Insurance, FRM etc.), identify & report out all relevant corrective actions in the entire audit process to bring in better efficiency and bridge all such gaps for the organization, along with continuous validation/tracking of the agreed implementations across all the auditee functions.
Role Accountability
- Planning & Execution.
- Conduct Detailed third party audits of sales, collections, operations, FRM, Marketing and Other agencies of the zone based on the laid down plan of the Zonal Field Audit Head .
- Conduct 100% surprise process third party audit of the assigned agency or department as per the quarterly plan.
- Data Analysis.
- Perform data correlation and analysis pertaining to customer complaints, fraud & cost / billing trends for the respective vendor before starting the audit process.
- Analyze the data for identifying the patten or trigger for any anomalies/malpractice at field level.
- Execution & Identify Process leakages, financial irregularities, data security & Regulatory compliances related gaps and ensure that they are clearly documented in the final audit report that is sent to respective process manager.
- Collect evidence from internal and external sources to support the preparation of audit reports.
- Send audit reports to the concerned manager on AEGIS (Audit CRM) as per the Laid down TAT.
- Working closely with Stakeholders across levels in functions like collections, sales, Verification, FRM, Customer Services etc.
- Ensure 100% closure of gaps / observations that have been identified in AEGIS audit report published within specified timelines.
- Continuous & Rigorous follow-ups to be done on each audit report published to the auditee function for timely and tangible closure with agreed upon responses.
- Validate ATR (Action Taken Report) implementation by revalidating whether the corrective action has been implemented by the respective department.
- Maintain repository of evidence/inputs to support preparation of Third-Party Audit Reports that will be published by the Zonal Field Audit Head to the audit committee Board on a quarterly basis.
- Maintain all process documentation practices in compliance with the process guidelines.
- Conduct spot audits across various functions such as sales, collections, Operation covering all area related to process leakages, data security leakages, financial leakages & Regulatory compliance risk.
- Conduct Mystery Shopping at 2-3 Partner Banks & POS aligned to Sales units basis defined checklist.
- Perform field visits on customer complaints (as defined by Vertical head) in collections to identify any non-adherence to laid down process/policy by the organization/regulatory non-compliance.
- Perform field visits on verified cases (as defined by vertical head), basis delinquency to identify & bridge the gap, if any, for improved quality in the sourced accounts.
- Consume the Fraud reports as per FLAC, on the modus operandi & perform proactive field level visits to identify any more such probabilities on the markets identified basis the report.
- Report out of all special audits/projects assigned & completed on a timely basis with adequate data backed up along with complete & relevant evidence to support.
- Team Collaboration
- Collaborate with cross function teams for identifying any process changes.
- Understand industry practices and current trends.
- Identify changes in regulatory environment/Company policy.
Measures of Success
- % of audits, follow-up audits, and report issuance completed within specified timeframes during the year / half year / quarter
- Average time to complete each of the allocated agency audit
- Number of Process Improvement Opportunities (PIOs) identified & reported in the audit report
- Number of open observations in ATR beyond stipulated TAT
- Timely and accurate updating of process documentation
- Process Adherence as per MOU
- Operational, Financial & regulatory leakages plugged at third party sites
- Quality of observations as reported out, Draft report VS Final Report.
Technical Skills / Experience / Certifications
- Basic understanding of processes/internal audit/risk/compliance activities
Competencies critical to the role
- Analytical ability
- Problem-solving skills
- Follow-up skills
- Stakeholder Management
- Verbal and written communication
- Result Orientation
Qualification
Graduate/ Post-graduate, preferably professional qualification CA/ MBA / ICWA / CIA
Preferred Industry
FSI
