Deputy Manager - Strategy, Portfolio & Compliance

We are seeking a highly skilled and experienced Program Manager with strong business knowledge of the insurance industry to join the COO office. The person will be responsible to manage an enterprise-level initiative focused listening pillar to enhance organizational insights and decision-making. This initiative serves as a dedicated channel for branch employees to voice their concerns. KEY RESPONSIBILITIES Branch connect Coordinate with leaders for scheduling the branch office visits. Liaise with designated branch SPOCs to ensure seamless execution of leadership visits. Engage with the designated SPOC for the compiled list of queries raised during the leadership connect Tracking of issues Analyze issues and assign to the respective department for resolution Connect with the query raiser to understand it whenever deemed necessary Review and Closure of issue responses with field employees Assess the responses received from functional departments Validate the resolutions and ensure the responses are appropriate for communication back to field employees for issue closure. Dashboards Weekly dashboards for leaders and functional SPOCs, providing updates on status of issues and important insights Monthly communications to the field sharing updates on the resolved issues Monthly review with COO/Leaders Prepare presentations and other necessary materials for review meetings as needed. Identifying and implementing structural solves Analyze issues reported by branch employees to identify those requiring structural solves Track the implementation progress of structural solves and gather feedback post-implementation to ensure effectiveness . Project Management Project management for any Ad-hoc Business driven projects being governed by the COO office General expectations w.r.t the role Periodical communication and engagement with stakeholders on the status updates MEASURES OF SUCCESS Scheduling and executing regular connects with identified branches Monthly review with COO/Leaders by preparing presentation on overall status update Ensure timely resolution of issues and confirm branch concurrence and satisfaction with the provided solutions Measurable impact on employee satisfaction KEY COMPETENCIES/SKILLS Strong understanding of insurance operations and business Strong communication and stakeholder management skills Should be proficient in Excel and Powerpoint Proven ability to manage multiple complex programs and initiatives simultaneously. Excellent leadership, organizational, and problem-solving skills Ability to adapt to a dynamic and fast-paced work environment Proficiency in project management tools such as JIRA Required Qualification & Experience B.E/B.Tech/Graduate/ Post Graduate from reputed college 5+ years of experience with business knowledge of the insurance industry