Deputy Manager - KPO Insurance Operations

Atos

8 - 12 years

3 - 7 Lacs

navi mumbai airoli

Posted:17 hours ago| Platform:

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Skills Required

chartered insurance institute insurance operations escalation management process documentation query management people management process improvement planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

2 Roles

Job Title

Must have certifications from Chartered Insurance Institute (CII)
(CF1) UK Financial Services, Regulation and Ethics
(FA2) Pensions Administration.
Location
: Airoli (Navi Mumbai)

Role Description:

8-12 years of KPO Insurance and/or operations experience
At least 2-3 years of experience in a people management role. Min.15-20 people managing experience required.
Must have certifications from Chartered Insurance Institute (CII)
(CF1) UK Financial Services, Regulation and Ethics
(FA2) Pensions Administration.
Experience in securities / mutual funds industry. Transfer agency experience will be added advantage.
Managing the production floor, handling all process and people related issues.
Addressing escalated issues with respect to service delivery and reports any potential problems to the management.
Participating in the weekly conference calls and updating the weekly status reflecting the process performance.
Process improvement Planning and strong process control.
Client interaction and Query/Escalation Management which helps with high level of Customer Satisfaction.
Effective communication with Subordinates and keeping them updated with recent changes and updates in the process.
Ensure existing process documentation remain up to date as agreed with client.
Regular operational calls/meetings with team to review performance.
Ensure root cause analysis is conducted for the errors and identify corrective and preventive actions for the errors.
Self-starter and motivated.
Proficiency with Microsoft Office Suite with advanced skills using Excel (formulas, macros, etc.)

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