Deputy Manager

Position: Deputy Manager – Operational Excellence

Location: Chennai

Reporting to: Manager – Operational Excellence

Job Summary

As an individual contributor reporting to OE Head, the following is the job description along with the must have skills for the desired role.

• Deploy Process Discovery for the identified pool / tower / team

• Spearhead Continuous / Process Improvement projects

• Assess process complexity and implement standard & reliable frameworks to measure and improve Efficiency [Productivity & Capacity Utilization]

• Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed required

• Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower & Cluster head and drive OE agenda through a strong Governance process

• Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting-edge leading technology solutions.

Profile Description:

• Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution

• Minimum 9 years of overall Work experience out of which 4 to 5 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service centre / Global business services]

• Work with cross functional team [Internal & Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines

• Work along with Operations, OE & Automation CoE team to spearhead Process Discovery recommendation implementation

• Exposure to Process Discovery & mining practices is mandatory Proficiency in MS Excel and other office tools

About the Client :

A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades, have been accelerating technology transformation. Working with leading technologies and empowered with the freedom to create new solutions and better existing ones, we have been inspiring businesses with pioneering initiatives.

Interested candidates with relevant experience to send their Resumes at ramni@hirerightt.ca