4 - 8 years
11 - 16 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Generate actionable insights by analyzing data from multiple sources (DMS, IMAXX, parts, warranty, training, process, sales) to drive performance improvements.
Conduct root cause analysis (Why-Why) and ensure timely implementation of corrective actions for continuous improvement. Maintain IMAXX as a best-in-class telematics solution by enhancing features and logic aligned with global benchmarks. Resolve telematics-reported customer issues promptly to maximize vehicle uptime and customer satisfaction. Deliver training programs for field teams, customers, and fleet managers on IMAXX usage and benefits. Adopt industry best practices and integrate innovative solutions to enhance customer experience. Collaborate with cross-functional teams (Product Development, Technical Experts, Training) to refine IMAXX logic and improve service quality. Support dealer and field teams in achieving road-ready vehicles using telematics insights. Develop and manage digital platforms and mobile apps for seamless customer and dealer engagement. Monitor uptime targets proactively and ensure superior customer satisfaction through continuous support. Manage Imaxx control room and team members Escalation of issues or error codes which is irrelevant to customer vehicle operation Maximization of proactive concern logging and its resolution through imaxx control room
Mahindra & Mahindra Limited.
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